Detailed Review of Don Miller Mazda by Kaandersen

This is a detailed review of Don Miller Mazda in Madison WI written by Kaandersen. To read all reviews of Don Miller Mazda please visit their main page.

Main Page of Don Miller Mazda

Awful Service!

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March 19, 2009, 3:47 pm

Kaandersen

Car Dealer Check Member

Join Date: Mar 2009

Reviews: 1
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Awful Service!

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Would You Recommend this Dealership?

Year of your vehicle

2005

Make of your vehicle

Mazda 3

Name of Your Service Technician?

Bob

Review Ratings Score
Problem Fixed	1		Greeting	1
Honesty	3		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.71

After dropping a vehicle off the night before for an appointment the following day I was not notified that my vehicle was received. I called the dealer later in the day and was informed that my vehicle was on its way into the shop. By the end of the day I received a call that they had not even touched my vehicle! (despite booking an appointment days prior). No apologies were made to me by service staff.

After finally getting the repair done when speaking to the service staff they did not explain the repair (or that it may not fix the problem). I requested a $10 discount on a $300 bill because I was inconvienced all week and the staff had not been considerate. Another service member spoke up, telling me they "did not negotiate" and never did that sort of thing. After again requesting the discount I finally, reluctantly, received it. On my way out of the parking lot a technician cut me off to top off my visit.

The service overall was awful. The staff was inconsiderate and rude. Rather than walking in an unhappy customer and walking out satisfied, I walked out furious with the way I was treated. I will never go back!

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