Detailed Review of Mark Miller Toyota by Leeseod

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Very Poor Customer Sevice for Internet Sales!!!!

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March 11, 2009, 2:01 am

Leeseod

Car Dealer Check Member

Join Date: Mar 2009

Reviews: 1
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Very Poor Customer Sevice for Internet Sales!!!!

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Dave LaCourse Dave LaCourse Dave Lecouse

Review Ratings Score
Pricing	4		Greeting	4
Honesty	1		Time	0
Questions	2		Promises	1
Financing	3		Treated	1
Overall Score		2.00

Dealership sold the vehicle out from under me twice in two days!!

While waiting for the saleman to send me pictures (which he said he would send and call within an hour, I waited for 6 before I called the dealership) the vehicle was apparently sent to another dealership to sell.
The next day I was again seaching on the internet for a truck and saw the same one, only now it was advertised for $400 less. You would think the original saleman would have called to let me know it came back.

I began dealing with another salesman (Eric Romero) who was very nice, after agreeing on shipping method I asked him to check one last thing and that was to see (smell) to see if the vehicle had been smoked in (my wife has severe allergies). Six minutes after that conversation I recieved a call from a man who said he was a floor manager (what ever that is) and he told me that because I was not serious about buying the vehicle he had authorized another salesman to make a deal on the truck with someone else. He went on to add that he would be happy to take my credit card information so that if the other deal fell through he would charge a $1000 deposit to my card to hold the truck for me, at this point he hadn't even told me his name!!! Needle to say I was not happy as I was making a deal on the vehicle for cash and there was no hold-up on trade in or poor financing.

I called the salesman I had been dealing with and he was under the impression the "floor manager" was going to finish up the sales paperwork with me and knew nothing about another sale. He said that he would have the Sales Manager call me to attempt to straighten this out and it would be about 20 min before he would be able to call. Three hours later and no call from anyone, not that I very suprised. Apparently this sort of treatment is condoned from the top on down.

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