Detailed Review of Acura of Pleasanton by lkimhan

This is a detailed review of Acura of Pleasanton in Pleasanton CA written by lkimhan. To read all reviews of Acura of Pleasanton please visit their main page.

Main Page of Acura of Pleasanton

Friendly and outstanding service

0 Comments

(Read Detailed Review)

February 28, 2009, 1:07 pm

lkimhan

Car Dealer Check Member

Join Date: Feb 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Friendly and outstanding service

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Yes

Year of your vehicle

2006

Make of your vehicle

Acura

Name of Your Service Technician?

Shannon Bailey

Review Ratings Score
Problem Fixed	5		Greeting	5
Honesty	5		Time	5
Questions	5		Promises	5
Treated	5
Overall Score		5.00

I was going in for a minor service. The service representative that took care of me was, Shannon Bailey. The first thing she did was checking the car and when she came back, she told me that she noticed*the dashboard was faded a bit with some white stuff. Then, she asked if I would give permission for them to take off the coating and resurface it back to its original shinny condition since it is under warranty. I was really impressed with that because I have had other cars and have not met a Service rep that would do that willingly.

The other thing she did which is really good was she asked if there is any concern on the car that they can take care of today on top of the maintenance service I requested. I wasn't planning for any repair but after she asked me, it got me to think a bit and I remembered hearing some noise from the back of the car while braking. So, I reported that. I didn't think it was a big problem but she was very helpful to help me putting that in and have a technician road tested the car with me. Though, the noise wasn't very noticeable but the technician agreed to check that out for me.

Overall, I would say this is one of my best experience with Dealer car service. So far, I have had 2 great car service experience with Car Dealer and both of them were with Shannon Bailey from Acura of Pleasanton. I would definitely recommending to get your service done there if you own an Acura.

You must be logged in to Thank this post

Post Thanked 0
times

Post Booed 0
times