Detailed Review of Velde Ford by robinmk2
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This is a detailed review of Velde Ford in Vero Beach FL written by robinmk2. To read all reviews of Velde Ford please visit their main page.
Main Page of Velde Ford
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Service Manager Walter Hammock has bad attitude |
0 Comments
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February 25, 2009, 9:39 am
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Car Dealer Check Member
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Join Date: Feb 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Service Manager Walter Hammock has bad attitude
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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2006
Make of your vehicle
Chevrolet
Name of Your Service Technician?
don't know
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Review Ratings Score
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| Problem Fixed | 4 |
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Greeting | 0 |
| Honesty | 0 |
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Time | 2 |
| Questions | 3 |
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Promises | 3 |
| Treated | 0 |
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Overall Score
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1.71
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Walter Hammock didn't like my suggestion they should pay for the lug nuts because the dealship failed to include the lock wrench for custom wheels in the car when it was purchased at 21,000 miles. A tire blew and I thought maybe they would replace the Goodyear Integrities too because the car only had 31,000 miles when the 50,000 rated tire blew. So--they took the locked lug nuts off and replaced then with standards. But, I told him I wanted the original nuts and he got them and said, "I'm through with you!"
Geico paid the towing with my emergency roadside assistance but the towing company called Velde Ford and told them I hadn't paid the towing bill. Three men from the service department surrounded me in the cashiers office in front of other customers and told me I had to pay the towing bill. They told me to speak with the towing company on the phone. I told the towing company to get organized and call Geico to confirm payment.
They were evil!! I thought they were trying to rip me off. Then, I got in the car to drive away and noticed a knocking sound. I took the car back and told Walter Hammock to drive it. He said "No!" I guess he realized his mistake and got in the car himself , drove it back into the service room. Came out and told me the brake was rubbing on the wheel and it would be just another 20 minutes.
What was wrong with those people? I guess they're all suffering through the rough economy. Maybe they had to take a cut in pay??
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Detailed Review of Velde Ford posted by robinmk2
