Detailed Review of Gary Crossley Ford by karieUAW

This is a detailed review of Gary Crossley Ford in Liberty MO written by karieUAW. To read all reviews of Gary Crossley Ford please visit their main page.

Main Page of Gary Crossley Ford

Bought 2 new cars from them! Service Dept HORRIBL ***This Review is not Verified by karieUAW***

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February 24, 2009, 11:04 am

karieUAW

Car Dealer Check Member

Join Date: Feb 2009

Reviews: 1
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Bought 2 new cars from them! Service Dept HORRIBL

This review is not verified by karieUAW * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Repair Were you given an accurate wait time? None Given Would You Recommend this Dealership? No Year of your vehicle 2005 Make of your vehicle FORD Name of Your Service Technician? DAVE was contact person

Review Ratings Score
Problem Fixed	0		Greeting	2
Honesty	2		Time	2
Questions	2		Promises	0
Treated	2
Overall Score		1.43

Last year I took my SUV in for repair because the airbag light was on. No warranty left. I rented a car. They called that afternoon told me they found bad sensor gave me price, I agreed. Following I picked it up, left there and headed to work the airbag light came on as I approached the exit ramp for highway, I made it 2 blocks from dealership! I turned around took it back, told them light was back on. Gave me rental back. I was 45 minutes late to work in result!!! The follwing day I recieved call with them apologizing and that they had corrected the problem but it was an additional $150. I picked it up the next day and before I even put it in drive the airbag light came back on again!!!! I walked into service and they knew I was pissed, got the rental back again! Went to work the following week later they called apologizing yet again and said they had incorrect reading in manual. whatever! They told me I owed $1350, they charged me for all 3 sensors, 2 that didn't need replaced. plus labor on those 2 not needed! I called Ford Corp. Office and explained what was going on. Crossley called said I owed $170. Whatever. Issue resolved! Just wanted car back. picked up car, greasy work gloves were left in floor board of my SUV!

I have had more than one issue with them! Thought I would give them another chance. My Expedition is currently there at the service department. Battery continues to drain charge. Husband replaced battery. Had local tech in my town replace alternator. Problem continued so I took it to Gary Crossley for repair. They called me yesterday said it needed new battery positive cable because it was corroded, $375. I agreed, called husband. Husband was pissed said cabled run around $30. Asked me why $375....

My first thought here we go again! I called Gary Crossley informed them that my husband would be handling details and charges with SUV. Husband felt they were taking advantage of the fact that I was a woman. I was also approach by a saleman Steve Lopez.

Asking if that was my SUV that was being repaired. Tried a saled tactic on me, knowing my car was in the craps just looking for a vulnarable person! I will never return to Crossley after my SUV is returned! Now wonder Automotive Industry is going under! Crooks, not UAW or Corporate. Its the dealerships!!!!

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