Detailed Review of West Ashley Toyota by usmcgeek

This is a detailed review of West Ashley Toyota in Charleston SC written by usmcgeek. To read all reviews of West Ashley Toyota please visit their main page.

Main Page of West Ashley Toyota

Worst place to buy

2 Comments

(Read Detailed Review)

February 16, 2009, 11:11 am

usmcgeek

Car Dealer Check Member

Join Date: Feb 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Worst place to buy

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Marcie

Review Ratings Score
Pricing	3		Greeting	4
Honesty	0		Time	0
Questions	1		Promises	0
Financing	2		Treated	1
Overall Score		1.38

This was my third dealing with them, and will most certainly be my last! Our actual salesperson seemed very nice and accomodating, but everyone beyond her was extremely rude and callous. After test driving and deciding on our choice of vehicle, we returned to West Ashley Toyota to purchase a Scion. After talking them down from their ridiculously high "documentation fees" (this took 3 visits, walking out on them when they refused to budge), we finally started financing and trade-in talks. Their managers both treated us as hostiles, instead of customers, constantly berating us for wanting a better deal. They low-balled the trade-in, constantly hid fees and lied to our face about the final price. After confronting them about not truthfully including TTL in the final price, the manager stormed out and informed us "we've decided not to do business with you, leave now!" I had two similar experiences buying a Scion for my ex-g/f and buying my Toyota. All three times we've taken our business elsewhere (Columbia and North Charleston), and got much better service, and a better deal.

Quite simply, don't waste your time here. You're better off going to another Toyota dealership...

You must be logged in to Thank this post

Post Thanked 0
times

Post Booed 0
times

March 10, 2009, 3:26 pm

toyotagirl

Join Date: Jan 2009

Reviews: 0
Review Comments: 10
Forum Posts: 0

Comment on Worst place to buy

USMCGeek,I'm the customer relations manager at West Ashley Toyota. I saw your post here and on another site and had to investigate. First, I'd like to say that we appreciate all feedback; we are not able to improve without positive or negative feedback from our customers.With that said, what you are calling hostility towards for trying to get the best deal was mainly frustration from our managers. Once we have the paperwork that says all parties are in agreement, negotiations are over. However, after we had signatures and were ready to proceed with financing, your girlfriend would start renegotiating. After the third attempt on your second visit to come to an agreement, when we thought we had an agreement on the Scion, and your girlfriend came back with another counter offer, our managers exercised their right not to do business. I would also add that on your first visit, your girlfriend didn't tell us about her trade until we had come to an agreement with her and the finance company. In the end, we had agreed to pay more than what was owed on the vehicle...and then she came back asking for more.I would ask that you look at it from a different perspective. Suppose we had negogiated a deal with you that you accepted readily. Then say we came back five minutes later and told you we would do the deal, but for $5,000 more and we were removing the radio. After all, we're just trying to negotiate a good deal for us, why would you object to that? Say we did that a few more times. I suspect you would be very frustrated with us and decide not to do business with us that day.I am sorry you and your girlfriend had a bad experience with us. It is rare that a customer has a negative experience, but unfortunately sometimes it happens. Our customer satisfaction scores in the top 15% of the country among Toyota dealers, so we must be doing something right. We are more than happy to be flexible when negotiating a deal if the customer is willing to be reasonable.If you wish to discuss this further, please don't hesitate to call the dealership and ask for the Customer Relations Manager.

Post Thanked 0
times

Post Booed 0
times

March 10, 2009, 3:28 pm

toyotagirl

Join Date: Jan 2009

Reviews: 0
Review Comments: 10
Forum Posts: 0

Comment on Worst place to buy

USMCGeek, I'm the customer relations manager at West Ashley Toyota. I saw your post here and on another site and had to investigate. First, I'd like to say that we appreciate all feedback; we are not able to improve without positive or negative feedback from our customers. With that said, what you are calling hostility towards for trying to get the best deal was mainly frustration from our managers. Once we have the paperwork that says all parties are in agreement, negotiations are over. However, after we had signatures and were ready to proceed with financing, your girlfriend would start renegotiating. After the third attempt on your second visit to come to an agreement, when we thought we had an agreement on the Scion, and your girlfriend came back with another counter offer, our managers exercised their right not to do business. I would also add that on your first visit, your girlfriend didn't tell us about her trade until we had come to an agreement with her and the finance company. In the end, we had agreed to pay more than what was owed on the vehicle...and then she came back asking for more. I would ask that you look at it from a different perspective. Suppose we had negogiated a deal with you that you accepted readily. Then say we came back five minutes later and told you we would do the deal, but for $5,000 more and we were removing the radio. After all, we're just trying to negotiate a good deal for us, why would you object to that? Say we did that a few more times. I suspect you would be very frustrated with us and decide not to do business with us that day. I am sorry you and your girlfriend had a bad experience with us. It is rare that a customer has a negative experience, but unfortunately sometimes it happens. Our customer satisfaction scores in the top 15% of the country among Toyota dealers, so we must be doing something right. We are more than happy to be flexible when negotiating a deal if the customer is willing to be reasonable. If you wish to discuss this further, please don't hesitate to call the dealership and ask for the Customer Relations Manager.

Post Thanked 0
times

Post Booed 0
times