Detailed Review of Central Florida Chrysler Jeep Dodge by silverblade

This is a detailed review of Central Florida Chrysler Jeep Dodge in Orlando FL written by silverblade. To read all reviews of Central Florida Chrysler Jeep Dodge please visit their main page.

Main Page of Central Florida Chrysler Jeep Dodge

Avoid this dealership like the plague! ***This Review is not Verified by silverblade***

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January 18, 2009, 2:44 pm

silverblade

Car Dealer Check Member

Join Date: Jan 2009

Reviews: 1
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Avoid this dealership like the plague!

This review is not verified by silverblade * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now" High How did you first contact the dealership? Walk-In Did you purchase from the dealership? Yes Would you recommend this dealership? No Name of Your Salesperson? Bryan, Adam, Jim

Review Ratings Score
Pricing	1		Greeting	3
Honesty	1		Time	0
Questions	0		Promises	0
Financing	0		Treated	1
Overall Score		0.75

Staff
Btyan: Nice young salesman. Got to say very little
Adam: Sales manager. Did most of the talking.
Jim: Designated closer. Lied outright to my wife and I to get the deal.

I went to the dealer to look for a specific Jeep that I wanted. I went in with the paperwork for an employee discount and had a car for a trade in that was appraised at other dealerships for $9000 or greater (the pay-off was $8500). After looking around I gave the salesman(Bryan) my paperwork for the discount and explained that I needed it right back because it had personal information that I had written on the back. The salesman brought back his "manager"(Adam) with the offer. I looked at the sheet and explained that I dont have to pay for the destination fee with my EP discount. He said that the destination fee wasnt added. I pointed out the destination fee on the sheet that was $795. He said just to "ignore" that. Over the next few hours I was subjected to a variety of deals. During this time I asked for my paper (with personal info) back no less that 4 times. The "manager" kept misplacng my paper as a ploy to keep me from leaving. Also, The car keys to the car I drove in with always seemed to be missing also.

When I finally stood up and demanded my paper back for the 5th time the "sales manager"(Jim) came over and told me I hit the lottery ticket. He stated that he found a buyer for my trade in and would give $13000 for my trade in. With the owed amount of my trade in being $8500, that would be a $4500 credit in my favor when buying the new car. Also, he told me with the $13000 he was giving me for my trade in, it would bring the vehicle payment to where I wanted it. I let myself get more excited than I should have and took the deal.

After looking over the paperwork after signing the papers for the vehicle, I noticed that the "sales manager" lied and that I wasnt given $13,000 for the trade in, he only extended that payments to 84 months with an interest rate of 8.8%. (I have a credit rating of 788).

I was already so excited about getting the new Jeep that I just kept my mouth shut and left the place.

However, after leaving the dealership and thinking about how the manager (later found out was really a designated closer) lied outright to me to get the sale, I just had to come on the forum and warn others about this dealership.

When I bought this NEW vehicle I said I wanted the wheels upgraded from the cheesy 16" ones to some nice ones with 18" rims (like the Sahara) along with a hitch and step bar put on the vehicle. Well, after I came back to the dealership to arrange a time for me to get the wheels,bar, and hitch installed they informed me that I was only getting 4 wheels upgraded and not the 16" spare tire. What?????????? I bought a BRAND NEW vehicle and UPGRADED the wheel package and it didnt include the spare!!! Now the spare time that I have on this NEW vehicle doesnt even match the other tires in size! What kind of dealership pulls a dirty trick like this on a client? When you upgrade the wheels on a BRAND NEW package it dang well should include the spare tire that is mounted on the back of the vehicle!!! Now they want me to pay extra if I want to buy a spare tire that is the same size as the tires on my vehicle!!!

Note 1:
When I asked someone else in the dealership what title Jim held, he told me that Jim was a designated "closer." (not the sales manager that he introduced himself as)

Note 2:
The floor salesman Bryan was a young kid and very helpful. However, after the test drive he didnt get a chance to speak again because he turned me over to Adam

Note 3:
My next step will be to contact the BBB and Chamber of Commerce. Then I will seek out other customers who feel that tey were either cheated or lied to by the staff.

Here is what made me mad:
1. The sales manager lied about how much I was getting for my trade-in
2. With a credit rating of 788, I was given financing with 8.8% interest
3. Held me hostage by "misplacing" my personal paperwork(with private info in it).
4. Held me hostage by "misplacing" the keys to the car I drove there in
5. Upgraded my 16" tires to 18" but said (after the deal) that my spare tire was included. Then tried to sell be a spare tire to match the other tires on this BRAND NEW vehicle!

Avoid this dealership unless you are a law enforcement officer there for a sting operation to bust them.

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