Detailed Review of Frank Parra Autoplex by sejuarez

This is a detailed review of Frank Parra Autoplex in Irving TX written by sejuarez. To read all reviews of Frank Parra Autoplex please visit their main page.

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January 16, 2009, 4:16 pm

sejuarez

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Join Date: Jan 2009

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Beware of THIEVES

This review is not verified by sejuarez * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Repair Were you given an accurate wait time? None Given Would You Recommend this Dealership? No Year of your vehicle 2005 Make of your vehicle Chrysler Name of Your Service Technician? Larry

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

I purchased my 2005 300 Chrysler from Frank Parra in July of 2004. All maintenance had been done at Frank Parra. I have referred several people to the dealership. In October 2008, I was involved in a motor vehicle accident & took my car to Frank Parra Collision Center. I met with Larry. The morning of the accident was a rainy morning, I had just been T-boned by another vehicle with my 2 small children in the car. My mind was obviously not all there. I removed everything in sight but forgot my GPS system that was tucked inside the middle console. I never left it exposed. My car was finally ready for pick-up almost a month later. The car was dirty, dusty & still had compound in the hood area. I brought this to Larrys attention, he said that the insurance only paid them for the repairs not to clean my car. The compound was part of the repairs. In addition I noticed my GPS system was missing along with the fact that the shocks to the hood were no longer holding up the hood. He again, with an attitude, said that the shocks were not covered by the insurance company and that they aren't responsible for lost items. Rather then stand there & argue with a representative that obviously had an "I Don't Give-A-Shit Attitude" I went in & spoke with a manager by the name of Joe Fernandez. He said he would find out what happened & would call me by that Wednesday (10/29/08). To date I never heard back from Frank Parra. I left messages for Mr. Fernandez as well as for Jorge Galvan in Finance for another issue. They are totally UNPROFESSIONAL & would highly recommend you not use such a DISHONEST COMPANY that caters to their employees representing their company with a lack of professionalism and honesty. Although they have a sign that is displayed in their service center about them not being responsible for lost or stolen items, that only proves that they are AWARE that they HIRE DISHONEST PEOPLE. The work the employees were hired to do was on the OUTSIDE of my car, not the INSIDE!!

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