Detailed Review of Ron Westphal Chevrolet by John L

This is a detailed review of Ron Westphal Chevrolet in Aurora IL written by John L. To read all reviews of Ron Westphal Chevrolet please visit their main page.

Main Page of Ron Westphal Chevrolet

This dealer stands behind what they sell.

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June 11, 2007, 10:47 pm

John L

Car Dealer Check Member

Join Date: Jun 2007

Reviews: 1
Review Comments: 0
Forum Posts: 5


This dealer stands behind what they sell.

Pressure from salesperson to "Buy Now"

Low

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Andy Thompson

Review Ratings Score
Pricing	5		Greeting	5
Honesty	5		Time	5
Questions	5		Promises	5
Financing	5		Treated	5
Overall Score		5.00

I enjoyed my sales experience with Andy Thompson. He was low pressure and to the point with no games.

But, a good sales experience was not the end of the story. The prior owner of the 2005 Caravan I bought did not provide some of the van's equipment when he traded it in. I didn't notice some of this equipment was missing until I drove the van home.

This was the first used car I had ever purchased and I prepared myself for a fight to get Ron Westphal to replace the missing equipment. It turns out I had no reason to worry.

Andy sent me an e-mail the following Monday to follow up on the sale. I was pleasantly surprised that Andy had initiated contact with me to check on my satisfaction. I never expected this level of service buying a used Dodge from a Chevy dealer.

I responded to Andy's e-mail and told him about the missing equipment. Andy followed up diligently and responded promptly to my questions and concerns. He did a great job taking care of everything and all of the items were replaced within about a week.

Since some of the equipment needed to be programmed or replaced by a Dodge dealer, Andy arranged to have a local dealer handle these items at no cost to me. I went to the Dodge dealer, they knew who I was and what I needed when I got there and they took care of everything. I was really impressed at how well Andy had set this up.

I had a great experience and I will certainly recommend Ron Westphal to to my friends, family and neighbors. There's no doubt I will check out Ron Westphal the next time I'm in the market for a vehicle.

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