Detailed Review of Nalley Lexus - Marietta by Edgar hoppkins

This is a detailed review of Nalley Lexus - Marietta in Smyrna GA written by Edgar hoppkins. To read all reviews of Nalley Lexus - Marietta please visit their main page.

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December 22, 2008, 8:53 am

Edgar hoppkins

Car Dealer Check Member

Join Date: Dec 2008

Reviews: 1
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This review is not verified by Edgar hoppkins * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Repair Were you given an accurate wait time? No Would You Recommend this Dealership? No Year of your vehicle 2007 Make of your vehicle RX350 Name of Your Service Technician? George

Review Ratings Score
Problem Fixed	2		Greeting	1
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.43

I picked up my suv after having some work done and noticed it was not driving and handling properly. so i pulled over and checked the tires to make sure they were put on properly and was shocked to find all tires were bold and worn out to the extent where the wires were showing. I drove back to the dealership and asked my service guy how they let me out in traffic in such condition. he quickly ran into the service managers offfice and brought him out. I asked him what was going on, and frankly he looked very young to be a manager, and he looked at the tires and told me I had hit something and that is why my tires were showing the metal wires. I called my wife and asked her if she had hit something and she said she didnt and as a matter of fact she had put on new tires at the dealer at the last service. I went back to the service manager with this information and he looked at his computer and verifed that it was true. he asked the servisce advisor to ask the mechanic if he saw these tires on the vehicle and after waiting for 30 moinuites or so the manager, service advisor and a mechanic came up and told me they had removed my wheels and tires and installed on another persons car to see if it would fix the other persons car and forgot to swith them back. I was vert angry at this time and tried to keep my cool and asked them where my wheels and tires were and they told me the other car had left and they were trying to get hold of that customer. at this point I had lost it and demanded they install 4 new tires on my car. they refused and told me they were already going above and beyond to get my wheels back and I looked at them and said how is that going above and beyond when they should have never left my car in the first place.I left them my car and took a loaner hame and they called me three days later to tell me to bring their loaner back and pick up my car. they told me the reason it took so long was because the other car was from ot of town about 240 miles out.
All I have to say is that Nalley is the biggest crooked dealership inthe south and if you deal with any nalley stores, WATCH OUT, they steal parts off you car and put them on other cars and their prices are way overpriced when compared to any other dealership in the Atlanta area. If you dont believe my check it out yourself, you will be suprised how much you have been ripped off over the years.

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