Detailed Review of Nalley Lexus - Marietta by Mellisa

This is a detailed review of Nalley Lexus - Marietta in Smyrna GA written by Mellisa. To read all reviews of Nalley Lexus - Marietta please visit their main page.

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December 19, 2008, 8:23 am

Mellisa

Car Dealer Check Member

Join Date: Dec 2008

Reviews: 1
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This review is not verified by Mellisa * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Repair Were you given an accurate wait time? No Would You Recommend this Dealership? No Year of your vehicle 2001 Make of your vehicle ES300 Name of Your Service Technician? Dont know

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	2		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.29

I have had oil leak repairs done at this dealership and they still do not seem to know where it is leaking from. They tell me a different story every time I take it in and my husband advised me to take it in and not have any work done this time but get an estimate and take it to another dealer in town. I did just that and it turns out the repair they had done two visits ago was the still leaking and they lied to me . I contacted Lexus and they had Hennessy Lexus do the repairs at no charge and told me they will work it out with Nalley. I am very dissapointed with nalley lexus and feel I was taken all these years.I think they are dishonest and do not care about their customers.I called the manager at Nalley to let them know how I felt and spoke to a Darrel Davis who told me I should not have taken it to another dealer and that if i felt that way i should take my business somewhere else.i left a message for the service manager, Chris Cobb, and he called me back two days later and told me they had to pay hennessy lexus for my repairs and that they had lost money on me and thet I was not not welcome at their 'Prestige" dealership anymore and that I should find another dealer for my car.
I will never go to any nalley dealership in atlanta and I will advise everyone to stay away from any Nalley Dealer in Atlanta. Thay are liers and thieves. They will rob you and when they get caught , they chase you away.

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