Detailed Review of Toyota of Richardson by tarugs

This is a detailed review of Toyota of Richardson in Richardson TX written by tarugs. To read all reviews of Toyota of Richardson please visit their main page.

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December 13, 2008, 12:40 am

tarugs

Car Dealer Check Member

Join Date: Dec 2008

Reviews: 1
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Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Would You Recommend this Dealership?

Year of your vehicle

2008

Make of your vehicle

Toyota

Name of Your Service Technician?

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

I have a 2008 Limited Toyota Highlander and went in for an oil change and tire rotation service. This is my first time going to this location as it is near my work. Upon arrival at the service department, I was told that I needed a major maintenance service as my truck already has 15,000 miles. I was not sure what are needed to be done on my truck as I cannot find anywhere on the Net and in the Highlander manual the list of 15k maintenance services. Since the service advisor said it was required, and that a person needs to have a good comprehension of how a vehicle works to understand the services to be done. To cut the long story short, I agreed to have it done. Good thing that I had their service shuttle take me back to my office as it took 5 hours for the service to finish. I demanded to have breakdown of the services and parts replacements. There are a number of services listed on the bill and there is really no way of telling if some of the services were indeed done. So I checked the one that can easily be confirmed, which is the cabin air filter replacement and it was included in my bill. Lo and behold the cabin filter is filthy with leaves, dirt and all. Obviously it was not replaced. When I brought this to their attention I was told that the glove compartment was locked so the cabin air filter cannot be replaced. When I asked why was it checked off in the list of parts replaced and charged to my bill, they simply said it was a mistake. They eventually replaced the filter and the service advisor was very rude and was speaking with me in a high tone of voice as if I was the one at fault.
I have been to another Toyota Service center in the DFW area (Plano) and Richardson has a very "unfriendly" atmosphere. I would not recommend having service done at this location, there are a lot of other Toyota service centers in the DFW area you can go to.

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