Detailed Review of West Ashley Toyota by fred1972

This is a detailed review of West Ashley Toyota in Charleston SC written by fred1972. To read all reviews of West Ashley Toyota please visit their main page.

Main Page of West Ashley Toyota

Certified my a$$ ***This Review is not Verified by fred1972***

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December 11, 2008, 12:18 pm

fred1972

Car Dealer Check Member

Join Date: Dec 2008

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Certified my a$$

This review is not verified by fred1972 * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now" Normal How did you first contact the dealership? Walk-In Did you purchase from the dealership? Yes Would you recommend this dealership? No Name of Your Salesperson? Matt

Review Ratings Score
Pricing	1		Greeting	2
Honesty	0		Time	0
Questions	1		Promises	0
Financing	0		Treated	0
Overall Score		0.50

Many people who take the time to write a review about a company have probably been burned by that company. I fall into that category. I bought a "certified" camry from these people in 2006. Turns out the "certification" is simply a checklist, and is about as valid as a gay marriage in SC. Certified probably means that it was an abused rental that they couldn't have sold without certifying it. I had to take my car back to be repaired EIGHT times over the course of two years for the same probelm. After the first few times I did a little research and found that the problem had to due with a heavily documented "toyota technical service bulletin". I actually provided them with the repair procedure that I found on the internet, and they still could not fix my "certified" camry! They finally told me they couldn't fix it at all. You're probably thinking that I'm exagerating, but its the complete truth...they couldn't fix it and they actually wrote it on the last service statement.

By the way, I need to add that my wife and I have PERFECT credit. They stuck 9% on me when we bought the car and told me it was a standard used car rate! Please consdier this information before buying from this palce.

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January 26, 2009, 10:29 am

toyotagirl

Join Date: Jan 2009

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Comment on Certified my a$$

Fred, I’m the Customer Relations Manager at West Ashley Toyota. We strive to provide our customers with the best service possible. Sometimes, however, things do not go according to our or the customers expectations and we end up frustrating and disappointing customers. I was not at the dealership in 2006; neither was the team of managers we have in place now. We can’t go back and change the past and undo what has been done. However, I can do two things: offer you our sincere apology for the level of service you received in our service department and ask you to please give the new team a chance to take care of you and your Camry. We would not risk upsetting a customer twice.

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