Detailed Review of Nalley Lexus - Marietta by BeckyMiller

This is a detailed review of Nalley Lexus - Marietta in Smyrna GA written by BeckyMiller. To read all reviews of Nalley Lexus - Marietta please visit their main page.

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Disaster dealership ***This Review is not Verified by BeckyMiller***

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November 19, 2008, 8:25 am

BeckyMiller

Car Dealer Check Member

Join Date: Nov 2008

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Disaster dealership

This review is not verified by BeckyMiller * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Accessory Installation Were you given an accurate wait time? Yes Would You Recommend this Dealership? No Year of your vehicle 2008 Make of your vehicle es350 Name of Your Service Technician? umknown

Review Ratings Score
Problem Fixed	1		Greeting	1
Honesty	2		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.57

I took my car in the service area for an ipod installation. At first, no one knew I was coming although the sales person made an appointment. then they said they did not have the part and I would have to come back some other time. I got hold of the sales mas who spoke to the general sales manager and they gave me a car to drive for the day and told me the part was coming from their other store. 5 hours went by and I did not get a phone call and I decided to call the service department to check on my car. They told me the part was there but the mechanic was sick and went home. i was very upset at this point and drove down there to get my car.i saw my car in the service area with the grovebox removed and when i asked what was going on they told me that the glovebox was broken in the process and were waithing for a new one the next day. i asked them abouut the mechanic that was sick and they told me that the two people that do installations were both there and they probably just told me the first story to buy time.This made me angry and I want to the general managers office and demanded a new car.he told me there was nothing he could do and it was a service issue if they broke my glovebox. thei olace is unbeliveable. They are all glad to take your money,make false promices and when it comes to deliver everyone runs away and starts pointing fingers at eachother. I left and called lexus to file a complaint and have a meeting with them next week. I will never take my car to any nalley dealerships in Atlanta. Thay are day light robbers and if any dealership needs to be closed, Nalley dealerships are the ones. Nalley Dealerships are crooks. they lure you in with their fancy buildings and fancy coffee but the people who operate are thives.

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