Detailed Review of Nalley Lexus - Marietta by Pjennings

This is a detailed review of Nalley Lexus - Marietta in Smyrna GA written by Pjennings. To read all reviews of Nalley Lexus - Marietta please visit their main page.

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crooks ***This Review is not Verified by Pjennings***

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November 17, 2008, 8:39 am

Pjennings

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Join Date: Nov 2008

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crooks

This review is not verified by Pjennings * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Maintenance Were you given an accurate wait time? Yes Would You Recommend this Dealership? No Year of your vehicle 2001 Make of your vehicle RX300 Name of Your Service Technician? dont know

Review Ratings Score
Problem Fixed	0		Greeting	1
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.14

took my car in for a tire ballance issue. got my car back left the dealership and headed for the highway. noticed a shimmy at 60mph. took the car back and asked my service advisor what I paid $60.00 for. He told me for a balance. i took a look at the wheels to make sure they had done just that and noticed the old wheel weights still on the car. I asked them if indeed they had balanced my tires and the Mechanic was brought out and he told me he had removed the wheels off the vehicle and put them on the tire balancer and noticed all the tires were under 5 grams so he put them back on the car. I asked him why he did not try to balance them down further and he told me they were instructed by their manager Chris Cobb that this is how he wants tires balanced to save the cost of buying wheel weights. I asked for the manager and he was not in(I was told this is very comon) and some other person called Derrell Davis came over and said they would do two things, give my money or attempt to balance the tires.Both options were not what I wanted to hear as if they had gome their job the first time I would not have been wasting my time. I took the money and drove to Discount tire . They balanced all 4 tires for $25.00 and now my caris shimmy free. This dealer is a rip off and does not care about customers.Sure they have the fancy building and all but theats where it ends. they can not do what they are in bussiness for. thay may have a captive clientell that keep their lights on but I am not going to be part of that group. No sir. DO NOT TAKE YOU CARS TO ANY NALLEY DEALERSHIP.

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