Detailed Review of McCurley Subaru by copwriter

This is a detailed review of McCurley Subaru in Pasco WA written by copwriter. To read all reviews of McCurley Subaru please visit their main page.

Main Page of McCurley Subaru

A step above most dealerships

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November 13, 2008, 5:14 pm

copwriter

Car Dealer Check Member

Join Date: Nov 2008

Reviews: 1
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A step above most dealerships

Pressure from salesperson to "Buy Now"

Normal

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Tom Newsome

Review Ratings Score
Pricing	4		Greeting	5
Honesty	5		Time	3
Questions	5		Promises	5
Financing	5		Treated	4
Overall Score		4.50

I had all but decided I was going to buy a 2009 Subaru Forester, but how and where I would buy it were up for grabs. McCurley is the only Subaru dealership for me within 100 miles. McCurley has a huge operation in the "Pasco AutoPlex," selling and servicing multiple makes.
Tom Newsome was the salesman who greeted me on my first visit. He is a friendly, down-to-earth guy without any trace of pretentiousness. We test-drove a few 2008 Outbacks and Foresters, all of which were too noisy for my taste. Tom mentioned that the 2009 Foresters were a redesign and were reportedly much quieter than the 2008s, and also included some safety features not available on the 2008s. However, they didn't have any in yet. He suggested that the new models were expected to arrive at the end of the month.

Tom called me on a Friday to report that some 2009 Foresters had been delivered, although they hadn't yet been prepped for a test drive. I went into the dealership the following Monday and found two vehicles avaliable, although one was on the showroom floor. That wasn't the trim line I wanted, anyway. I drove the other model and told him I wanted it.

Here was the only glitch in the way McCurley treated me. Tom had an appointment with another customer and had to tend to him, so I was handed off to another salesman. I have no problem with this at all--if I had made an appointment, I would have expected to be seen at that time, too. The problem was that I had to play the "I'll take this to my sales manager" game in negotiating a price with the salesman. This gambit always irritates me. It wastes my time and keeps me cooling my heels in the showroom while the salesman and the sales manager pretend to be engrossed in important matters of state, national security, or some other issue of tremendous gravity. I want to talk to the guy who can accept or reject my offer directly. Each time I asked to do this, I was told they just don't operate that way. I didn't walk out of the dealership, but in retrospect, I should have.

I had already arranged financing, so that wasn't an issue. The finance manager or whatever he's called did upsell me on an extended warranty, but I don't regret this decision. It covers most everything I can expect to happen to the car, and ensures repairs will be done at a dealer service center, no matter how far I am from there when the car breaks down. I have already used it for a minor problem and the process was seamless and painless.

Tom Newsome has followed up with me several times since the sale to ensure I was happy with the car. And I have been.

I would deal with these folks again, but only if they omitted the go-between on price negotiation. It's manipulating and infuriating, and they don't know how close they came to losing the sale.

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