Detailed Review of Paul Masse Chevrolet Geo by pibbsman

This is a detailed review of Paul Masse Chevrolet Geo in East Providence RI written by pibbsman. To read all reviews of Paul Masse Chevrolet Geo please visit their main page.

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High Pressure, Old School Sales

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November 13, 2008, 4:29 pm

pibbsman

Car Dealer Check Member

Join Date: Nov 2008

Reviews: 2
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High Pressure, Old School Sales

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Shane

Review Ratings Score
Pricing	4		Greeting	5
Honesty	3		Time	1
Questions	4		Promises	3
Financing	3		Treated	2
Overall Score		3.13

I went in on a Saturday, and I drove up and down Rt. 44 in East Providence/Seekonk looking for a car for my fiance. I told the salesperson I was doing some reconnaissance. I had seen in the paper that they had three Pontiac G6's for between 11988 and 12988. So I really wanted to take a look at those, and I saw a silver model with no price on it, but only 15k miles. So I assumed that was the 12988 car, especially with the other G6 next to it showing 11988. I told him that she may like the car, and I was just checking around for now. Well needless to say, he started with "When can she come down? Why not today? Etc...." I told him she was at work, and we would come down when she had some time.

She got excited when I mentioned the car had only 15k on it, and was factory certified (extending the warranty to 4 years, 48k miles bumper-to-bumper) and got out of work early to come take a look at it. She is into cars as much as I am, so she knows what she is talking about, and I let her run the show as much as possible, but it seems my earlier visit in the day put it into the salesman's head that it was MY decision, not HERS. So he talked to me, more than my fiance.

After taking it for an extensive drive, she really liked the car, but we wanted to go look at a couple other cars around that I saw during the day before we made a decision. We didn't see anything else, and decided that the G6 was the best deal for us. The salesman offered to take it down to 11988 from the original 12988 if we made the deal today, which is a typically pushy salesman gimmick, but we wanted to jump on it because of the low miles. So we worked out a deal for 11988 and 795 for an aftermarket sunroof. At this point they asked for a deposit, and I asked to see a Carfax report, for which he said he would have on Monday when we came back to do the financing paperwork. We left after putting $1000 as a refundable deposit and we were on our way.

After going home that night, we looked on the website of the dealer to find that the car was offered at 11988 on the website, and the carfax was already on there, something the dealer could have pulled up in 5 seconds. Needless to say, I was shocked when I saw that the carfax had shown the car was in an accident that set the airbags off, and caused "SEVERE DAMAGE". Monday morning I went into the dealer as they opened, and asked about these two items. The salesman told me he gave me the "Online Price" which was lower than the on-the-lot price, which was bull because the other two cars had the 11988 price shown on them as well on the website. I told him I would take one of the other two cars on the lot, which had clean carfax reports, but because I was settling for a car with 26k miles (an '07) as opposed to the car with 15k (an '06). That I would like to have the sunroof installed for free (so in essence, I was asking for 795 off). They said they would get back to me, and at lunchtime offered me 300 off, rather than the whole 795. I said forget it, and I would come in with my fiance to get the deposit back.

They kept us at the dealer for an hour when we came back to get the deposit, going back and forth between the salesman and his manager. They both asked, "What can we do to close this deal?" I reiterated I wanted the sunroof for free. The manager said no, so we finally got our deposit back and left.

Since that point, I have gotten phone calls, with the salesman and manager caving to the deal I asked for. Too little, too late. I have now rethought everything with my fiance, and we are buying a nicer, more expensive car from a much more reputable dealer.

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