Detailed Review of Hurd Saab Hummer by pibbsman

This is a detailed review of Hurd Saab Hummer in Johnston RI written by pibbsman. To read all reviews of Hurd Saab Hummer please visit their main page.

Main Page of Hurd Saab Hummer

Saab Service great, other service soso.

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November 13, 2008, 3:59 pm

pibbsman

Car Dealer Check Member

Join Date: Nov 2008

Reviews: 2
Review Comments: 0
Forum Posts: 0


Saab Service great, other service soso.

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Yes

Year of your vehicle

2005

Make of your vehicle

Saab 9-5

Name of Your Service Technician?

Review Ratings Score
Problem Fixed	5		Greeting	5
Honesty	5		Time	4
Questions	5		Promises	5
Treated	4
Overall Score		4.71

The service department at Hurd is setup by manufacturer, one service person for Chevy, Buick, Hummer, etc. When I went in on a Saturday to have a door switch replaced, unfortunately the Saab service tech was not in. So I was taken care of by the Buick person, who did not know how long the warranty was on my car (4 years, 50k miles) and overall just seemed pretty miserable to be there on a Saturday morning. I wasn't given a time frame and I waited around until the car was fixed a couple hours later. They have a nice waiting area with coffee and a big screen tv and some nice comfy chairs. Once my car was done I left without having to pay anything, but a few miles down the road my check engine light came on, for a completely unrelated item that could not have been affected by what was serviced. I brought it back and it was determined that I needed a new thermostat, the check engine light was cleared in a few minutes, and I was told that if it came back I should call to schedule to have it replaced.

Well needless to say it came back in a couple days and I called to schedule service on a Thursday. This time the Saab technician was in, and before I could get out of the car he was already at my door ready to go. Took some information, asked me if I was waiting (this time I was not), and let me know it would be a few hours. When I came back to pick it up, I asked a few simple questions about maintenance, which he answered, told me when I should come in for my next factory maintenance, and sent me on my way.

Overall, I had a really good experience, but I would recommend you set an appointment for the day the service tech that is familiar with your specific vehicle is around!

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