Detailed Review of Volvo of Triad by maxtbss

This is a detailed review of Volvo of Triad in Winston Salem NC written by maxtbss. To read all reviews of Volvo of Triad please visit their main page.

Main Page of Volvo of Triad

Avoid this dishonest dealer!

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November 6, 2008, 8:59 am

maxtbss

Car Dealer Check Member

Join Date: Nov 2008

Reviews: 1
Review Comments: 0
Forum Posts: 0


Avoid this dishonest dealer!

Pressure from salesperson to "Buy Now"

Normal

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Larry Cutler

Review Ratings Score
Pricing	3		Greeting	3
Honesty	0		Time	3
Questions	2		Promises	0
Financing	3		Treated	0
Overall Score		1.75

Please take my advice and avoid Volvo of the Triad at all costs. My wife and I purchased a new 2008 Volvo C30 from them in October, and our sales person completely and totally lied to get our business. The details are as follows:

As part of the final negotiations for the purchase of the car, we requested that the 17” wheels and tires that came on the car be exchanged for the more attractive 18” Atreus wheels and higher performance 18” tires. The sales person agreed and repeatedly assured us that this wheel swap would absolutely be no problem.

After we took delivery, I kept in touch with him regularly for updates as to when the wheels and tires for the swap would arrive. He kept saying, “We just haven’t received another car with those wheels yet, but they should be here soon.” He finally gave me a date of November 10th, 2008, and said he everything approved with management. As it turns out this was all a complete lie. As it also turns out, he is no longer employed at Volvo of the Triad, how convenient.

The only reason I bought the car from Volvo of the triad was their willingness to exchange the wheels, I actually had a slightly better deal at another area dealership, however they would not swap the wheels, so I chose to purchase from Volvo of the Triad, what a mistake!

I have tried repeatedly to professionally resolve this matter with Volvo of the Triad, so far they have taken the position of “too bad, so sad”. They constantly remind me of what a great dealership they are, “number one in customer satisfaction” and all that, but for some reason I am far from satisfied.

Of course I feel like a complete idiot, as I trusted the salesperson and the relied on the integrity of the dealership (what was I thinking)! I had only a verbal agreement with the salesperson, and the only supporting testimony to my “claim” was that the business representative that prepared the financial paperwork was privy to some of the details of the agreement with the salesperson, the sales manager confirmed this with her, however it still does not change their position.

For the “icing on the cake”, the air conditioning stopped working two weeks after we took delivery, and the car went in for repairs which took about a week, the car was in the shop over the weekend. When we got the car back it had about 220 extra miles we cannot account for, and the “new car smell” we all like, has been replaced with the smell of cigarette smoke. Nice!

Sorry for the length of this post but in short…

AVOID, AVOID, AVOID, THIS VERY DISHONEST DEALERSHIP!!!!

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