Detailed Review of Tom Bush BMW by zachs

This is a detailed review of Tom Bush BMW in Jacksonville FL written by zachs. To read all reviews of Tom Bush BMW please visit their main page.

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!! DO NOT GO TO Tom Bush BMW for Servicing!!

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November 2, 2008, 9:58 am

zachs

Car Dealer Check Member

Join Date: Nov 2008

Reviews: 1
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!! DO NOT GO TO Tom Bush BMW for Servicing!!

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Year of your vehicle

2006

Make of your vehicle

BMW 325i

Name of Your Service Technician?

Paul Leno, Pete Hill

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

!! DO NOT GO TO Tom Bush for Servicing your BMW if*you want to live !!

Here is my dreadful experience:
I have been to Tom Bush BMW (Atlantic Blvd) about 4*times for AC repair and couple of times for scheduled*maintenance. I don't think they have the knowledge or*
expertise to fix a problem. They are totally*UNPROFESSIONAL. I have been robbed of my portable GPS*system during my last visit. When I complained to the Service Manager, he didn't even offer an apology. I*consider it my mistake to assume that a luxury car*dealership will be professional.*

Here is why I thought of writing reviews now.. I*ALMOST DIED due to bad workmanship of Tom Bush BMW*Service dept. As usual my AC was not working.. the*service manager also asked me to do the regular*maintenance as it was close to Service requirement. I*agreed. I am not sure what they are supposed to do..*but I assume that they are supposed to check the*tires, fluids, etc as part of the service. I don't*think they bothered to do it. 3 of my 4 tires were*totally worn out.. I skid on the freeway and lost*control of the car. I consider this to be a BIG*MISTAKE on Tom Bush Service Dept. They SHOULD HAVE*CHECKED THE TIRES and cautioned me about it.*

I don't know how Tom Bush still has the dealership*with such bad service.. This is not the reason why I*bought a BMW.. not what I am expecting driving a*luxury car.*

So all you BMW owners out there.. DO NOT GO TO Tom*Bush for Service.. I SURVIVED.. I thank GOD for*that.. DO NOT TAKE CHANCES WITH YOUR LIFE!

I am not sure what BMW USA is doing about this. I*have made several request to talk to BMW USA customer*service.. I haven't been lucky yet. I would request BMW USA to consider having other BMW dealership in*Jacksonville, FL. *If this is the type of dealerships*that you have I will NOT BUY A BMW again.*

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