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Detailed Review of Sugarloaf Ford Lincoln Mercury posted by RICK NORTHRUPDetailed Review of Sugarloaf Ford Lincoln Mercury posted by RICK NORTHRUP
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Detailed Review of Sugarloaf Ford Lincoln Mercury by RICK NORTHRUP
This is a detailed review of Sugarloaf Ford Lincoln Mercury in Winona MN written by RICK NORTHRUP. To read all reviews of Sugarloaf Ford Lincoln Mercury please visit their main page.

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May 18, 2007, 11:49 am
RICK NORTHRUP
Car Dealer Check Member
  
Join Date: May 2007
Reviews: 2
Review Comments: 0
Forum Posts: 0
RICK NORTHRUP
Default BLEW OF COMPLAINTS
2.882.882.882.882.88
Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?
mike walski

Review Ratings Score
Pricing2    Greeting3
Honesty3    Time2
Questions3    Promises3
Financing4    Treated3
Overall Score 2.88
SERVICE WAS AVERAGE,SALES WAS GOOD,NEW F-150 WITH MANY PROBLEMS WITH A COUPLE OF THEM BEING MAJOR.CAM PHASER,FUEL INJECTOR,VALVE SEALS,BRAKES AND ALL BEFORE 25000 MILES. ANY CONCERNS WERE ANSWERED WITH AN "OH WELL "ATTITUDE AND THE ONLY RESOLUTION WAS"MAYBE YOU SHOULD THINK OF AN EXTENDED WARRENT". THIS COMING FROM THE OWNER OF THE DEALERSHIP,THE SERVICE PERSONEL,AND THE SALES DEPT
WOULD NOT RECOMEND THIS DEALER FOR AFTER PURCHASE SATISFACTION.
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  Report Review
September 24, 2008, 3:00 pm
mpuetz
Car Dealer Check Member
 
Join Date: Sep 2008
Reviews: 0
Review Comments: 1
Forum Posts: 0
RICK NORTHRUP
Default Comment on BLEW OF COMPLAINTS
As tough as it is to completely satisfy everyone, I do know we did whatever we needed to do to complete any and every repair under warranty and of course without cost. Loaners cars were available and we were very accomodating. When the customer wanted to trade, we gave him fair numbers, but when they want us to throw lots of extra money at the deal because of their inconvienience, it becomes difficult to meet their expectations. I am the dealer and was involved in the deal. The salesperson is actually related to him and wasn't surprised at this response. We wish him the best and look forward to working with him and his family the next time.
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