Detailed Review of Big Island Toyota Suzuki by ruebourbon99

This is a detailed review of Big Island Toyota Suzuki in Kailua Kona HI written by ruebourbon99. To read all reviews of Big Island Toyota Suzuki please visit their main page.

Main Page of Big Island Toyota Suzuki

The worst service dept I have ever been to!

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October 27, 2008, 6:51 pm

ruebourbon99

Car Dealer Check Member

Join Date: Oct 2008

Reviews: 1
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The worst service dept I have ever been to!

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Year of your vehicle

2006

Make of your vehicle

Suzuki

Name of Your Service Technician?

Review Ratings Score
Problem Fixed	0		Greeting	1
Honesty	2		Time	0
Questions	2		Promises	0
Treated	1
Overall Score		0.86

Having just moved to the island we were having some problems with our grand vitara. The seatbelt sensor was going off for the passanger seat even though no body was in it. We took it to Big island toyota and suzuki because they are the only suzuki dealer on this side of the island. They said they had no idea why it was doing it and unless they could get the sensor to go off regularly they could't fix it, and oh... whatever it is it has to be fixed within 200 miles before the warranty expires. Took it back, couldn't figure it out. Called an actual suzuki dealer on the mainland and it took him about 30 seconds to diagnose the problem and tell me what needed to be done to fix it. All without ever seeing the car. He said it was one of the most common problems with that model and was an easy fix. just have to order the part. Too bad the technicians at big island toyota and suziki aren't smart enough to figure it out. Unfortunatly I have to return there because I have no where else to go.

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