Detailed Review of Riverside Acura by David Swim

This is a detailed review of Riverside Acura in Little Rock AR written by David Swim. To read all reviews of Riverside Acura please visit their main page.

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Not satisfied with service department.

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October 23, 2008, 10:21 pm

David Swim

Car Dealer Check Member

Join Date: Oct 2008

Reviews: 1
Review Comments: 0
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Not satisfied with service department.

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Year of your vehicle

1991

Make of your vehicle

Acura

Name of Your Service Technician?

Roger (service manager)

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	4		Time	4
Questions	0		Promises	3
Treated	0
Overall Score		1.57

First a little important background information: *This dealership surveyed me via email after each of two previous times I had asked them to diagnose problems with my car, and in each case I had given them relatively poor reviews based on the fact that they misdiagnosed the problems both times and each time they charged me about $100 to misdiagnose it, and I thought their estimated repair prices were unreasonably high too, about twice the prices charged by my local non-dealership mechanic. *So I brought my car to the dealership a third time despite my earlier dissatisfaction, which may sound like a silly thing to do, but my car was having a problem my local mechanic could not repair. *The Riverside Acura dealership REFUSED TO WORK ON MY CAR on this third visit, and told me that they would not do so because I had given them poor reviews in the past! *I know it's their right to refuse to service my car, but I think it's odd that they refused to diagnose or service my car instead of using my prior feedback to motivate them to do better and make amends for prior mistakes and what I felt were overcharges. *I think their response reflected a failure to take responsibility for their behavior. *I spoke with the dealership manager, and he supported the service manager's decision not to work on my car. *He said, "We try to do good work, but believe it or not, some customers are never satisfied no matter what we do." *I could be wrong, but I don't think I'm that hard to please. *I have been going to my non-dealership local mechanic for many years without ever having been dissatisfied. *Even though he can't always diagnose or fix every problem with my car, he doesn't charge me $100 to misdiagnose it. *I don't expect him to be perfect or to know everything. *It's interesting that apparently this dealership used my feedback in their satisfaction survey to weed me out, not to improve their service department. *In fairness to the dealership, I do want to mention that on one previous visit they did diagnose one problem correctly.

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