Detailed Review of West Ashley Toyota by sciong300

This is a detailed review of West Ashley Toyota in Charleston SC written by sciong300. To read all reviews of West Ashley Toyota please visit their main page.

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worst car buying experience ever!

2 Comments

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October 22, 2008, 7:50 pm

sciong300

Car Dealer Check Member

Join Date: Oct 2008

Reviews: 1
Review Comments: 1
Forum Posts: 0


worst car buying experience ever!

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

John

Review Ratings Score
Pricing	2		Greeting	1
Honesty	0		Time	0
Questions	1		Promises	0
Financing	0		Treated	0
Overall Score		0.50

I can't believe how I was treated at this dealership. These people treated me like I was an idiot. In financing, they lied to me and told me they were giving me a 15% interest rate because my credit is bad. I monitor my credit monthly because of past identity theft and know my credit isn't bad. After refusing their offer and telling them I would finance through a bank who offered me 5.95%, they kept trying to pressure me to sign a backup contract with them and put money down. Since I refused this as well...they continued to call me over the next couple days threatening to sell it to other people. I eventually bought the car (BIG MISTAKE). They made a deal with me to certify it. They have know had to re-certify it three times because of shoddy work. The certification is still not complete. Their service people checked off completed items that were obviously not completed. After my last visit there to get it certified, my $450 amp and sub were stolen out of my trunk when they had no reason to even open my trunk. After calling about this they blew it off and wouldn't even go check the back of the service department to look for it...guess who is calling the cops. They also*conveniently*lost contracts that*benefited*me on multiple occasions. STAY AWAYS!

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January 26, 2009, 11:09 am

toyotagirl

Join Date: Jan 2009

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Comment on worst car buying experience ever!

ScionG300, I had just started working at West Ashley Toyota when I heard of the problems with your vehicle purchase. I did some research when I saw your post here. I did find out that your salesperson was on his way out and knew he would not be there to handle any follow-up for you. So, he promised the world. The way this happened was uncalled for, and is part of the reason the salesperson is no longer here. Even when circumstances are optimal, sometimes things fall apart. This is not an every day occurrence, and it is something we work hard to avoid. However, West Ashley Toyota has done everything possible to make the experience right for you and to take of your needs and wishes. We made sure your vehicle was properly certified, we provided you with rental cars while your vehicle was in the shop. We replaced your stereo. Our General Sales Manager worked with you and your dad to make sure you were happy. I’m sorry this was your worst car buying experience ever. As a woman, I am sensitive to how other women are treated and I apologize on behalf of the dealership that you were condescended to. That is not how we want any customer to feel about their interactions with us. I know this may be cold comfort, but your experience has helped ensure that others won’t have a similar one.

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January 26, 2009, 3:29 pm

sciong300

Car Dealer Check Member

Join Date: Oct 2008

Reviews: 1
Review Comments: 1
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Comment on worst car buying experience ever!

Hi toyotagirl,Thank you for taking the time to look into my story and please excuse the thousands of spelling errors in my previous post. I wrote that post the night my stereo was stolen and was quite livid. It makes me really happy that John no longer works there. I actually ran into him at the bar the other night and I threw up in my mouth a little bit because he is such a scum ball. But, I would also just like to add that John was not the only person who treated me poorly at West Ashley Toyota. Heather, your Public Relations person, and Bob, the general salesmanager, where equally as rude and negligent. Yes, I did get reimbursed for my stolen items, but that took three weeks and numerous phone calls on the behalf of my father and myself for that to occur. I never once received an apology for my stolen sub and amp. Actually, you are the only person to EVER apologize for the way that I was treated there and I thank you for that. The only person who was respectfully and helpful was John in the service department. I would now like to finish the story of my experience at West Ashley Toyota. I purchased my car on September 29th and it wasn't until December 8th that my car was certified appropriately. My car was taken in 5 times to be certified. To this day there are still little things that were not completed as promised, but I settled so that I wouldn't have to miss anymore work and waste anymore of my time. Yes, they did provide me with car rentals, but this was after I was denied numerous times and made a big stink about it the next time I had to get my car certified. I am still not happy with the car I received and to this day I haven't received a survey from Toyota asking about my experience. I recently typed a four page (single spaced) letter to toyota explaining what happened to me at West Ashley Toyota, which included every date and time each incidence occurred. I again thank you for YOUR time in writing to me and your apology. It really does mean a lot to me, but I stand by my word and tell everyone I know at work (MUSC) and old college buddies (CofC) to stay far far away from West Ashley Toyota.

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