The Best! Every time we have had our car serviced we always receive a courtesy call and e-mail follow up. Customer Service excellent and sales also since we bouth the car ther several years ago.
Thanks,
M. Lyle
marilyle@msn.com
Courtesy Acura Littleton
Tuesday, November 1st, 2011
139 Reviews of Courtesy Acura Littleton
Write your own review of Courtesy Acura Littleton
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jim
My Courtesy Acura Littleton reviewCourtesy Acura is a premiere, prestigious, wonderful, and customer-centric dealership. Jim O’Connell is an excellent, kind, and understanding sales associate. From when we met to when we purchased, he was understanding, helpful, and gave his personal opinion where it mattered. Multiple conversations took place via email and in person, and each was fulfilling and helpful. Within the conversations, information was exchanged about pre-inspection checks, maintenance records, work hours, and locations of contact. All of which ensured an easy and simple buying process. When the time came to finalize the deal, a phone call or two were made in agreement on numbers. When we arrived, we were greeted by Jim, offered a seat, and starting signing the papers. One of the only two unsatisfying items was the wait to be transferred to financial. The wait was not overly long, but, it did take a while, even though we had already agreed on numbers. But, in that period of time, Jim made sure that we were well taken care of, comfortable, and entertained. The ease and friendliness of talking with Jim made the whole process that much easier and less stressful. When were transferred to financial, we worked with Will Douglas, who introduced himself earlier. He was friendly and very informative, and made sure he went through his many sales pitches. The second unsatisfying item was that the dealership refused to take a paid-in-full check made payable to the customer, and endorsed as to “pay to the order of” the dealership. Other than that, the process was easy, somewhat quick, and simple. After agreement on how the dealership will acquire the money, we went on our way.
Overall, the experience was very pleasant and easy. Jim O’Connell was amazing. We couldn’t have asked for a better salesperson. Another disappointment is that when we first contacted the dealership via an online form, an Internet Sales Consultant received my message. In that message, I specified that I preferred to be contacted by email, and yet I received a call early in the morning. He did very little to assist us, where we went to the dealership, and that is where we met Jim. Since Jim made up for John’s shortcomings, I will say, for what it’s worth, I thought Jim O’Connell deserved all and more from this sale. We were extremely satisfied. When the time arises, we may conduct our business with this dealership again, and we would definitely recommend this dealership to anyone.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Todd
My Courtesy Acura Littleton reviewI found the perfect car from the perfect people! What an awesome car buying experience! Thank you Todd!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charell
My Courtesy Acura Littleton reviewOverall AWESOME experience.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
don't remember
My Courtesy Acura Littleton reviewWe bought our MDX over 7 years ago. It was a great experience for buying a car. Our experience was so good that we continue to have our car serviced there, each and every time. They are fair, honest, trustworthy and a great value. Sandy Santori keeps track of our service history, recommends our service schedule, and finds us discounts to be applied to our bill. We are sure that everyone will have a similar experience here.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jim O'Connell
My Courtesy Acura Littleton reviewWe had a wonderful car buying experience from Courtesy Acura. We were extremely impressed with Jim O’Connell from the moment we met him and feel so good that we ended up purchasing our MDX through him. The entire team at Courtesy was spectacular. I can’t recommend Courtesy Acura enough!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sean
My Courtesy Acura Littleton reviewWhat an excellent team at Courtesy Acura! My wife and I were looking for a new vehicle and the Acura RDX was on the ‘short list’. We went to the Denver autoshow to look at this vehicle. Sean Wardrope was there and spent a lot of time with us answering questions, never appearing annoyed. The following week, we met with Sean and took the RDX for a test drive(over an hour, local and up I-70). He gave us the keys and said have fun! We test drove the other vehicles on the short list and went back again to see Sean for another(shorter) test drive. Left for the evening to decide and called Sean before they closed for the evening that we would be back in the morning to purchase the RDX.
Everyone we met and dealt with at Courtesy Acura was wonderful. Sean Wardope our Sales person, Dean Johnson in Finance, Lou Taylor the Concierge Delivery Expert, and Matt Sheridan the Service Consultant.
We HIGHLY recommend Courtesy Acura and their staff. Extremely professional, highly knowledgeable, very courteous. Not once did we encounter the ‘dealer push and hard sell’.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2001
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Vehicle make
Acura TL
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Service Technician
Michelle M.
My Courtesy Acura Littleton reviewAs always the regular scheduled service was superb, and no problems ever with an Acura. Why buy anything else, or for anyone else either. And this is my 3rd car from Courtesy Acura. I have to drive clear across town to get to them but it is worth my time to get superb service.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chuck
My Courtesy Acura Littleton reviewGreat place, great product, and a very professional staff to do business with.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2000
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Vehicle make
Acura
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Service Technician
Sandy
My Courtesy Acura Littleton reviewWe bought our RL new from Courtesy and have taken it there exclusively for service and maintenance since. We have always felt we were treated fairly and professionally. For the past few years Sandy has taken care of us. Great job!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kerry
My Courtesy Acura Littleton reviewWent in to find a 07 Nissan Pathfinder that I had saw online, Kerry Walton the sales associate was very helpful and knowledgeable. Jeremiah Watson the finance Manager made filling out the paperwork fast and easy. Jeremiah explained all the extended warranty and made sure I got the financing that I wanted. Both Kerry and Jeremiah made my car buying experience easy and fast. I would recommend my friends and family to go see them.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2013
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Vehicle make
Acura RDX
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Service Technician
Andy/Holly
My Courtesy Acura Littleton reviewI just recently started going to Courtesy Acura for my vehicle’s service needs and they have earned a customer for life. Their entire staff is professional and goes above and beyond what I have ever seen. I have myself worked for other dealerships and was impressed with the level of service they provided. They pay attention to the little details as well as make sure your vehicle is taken care of the right way. They do customer service the way it should be, from calling you to update you on status to putting a bottle of cold water in your cup holder when you leave and a chocolate on your console. It’s like staying at the Ritz Carlton but for cars. Andy has been great to work with and I never doubted he was on my side, as well as Holly was great when Andy was not available. Even the service porters care, which is hard to find. They even have brought loaner vehicles out to my work and picked up my car when I was having a busy day. You know when everyone cares as much as they do, it comes from the top and how a company is ran. I would and have recommended them to everyone. Their level of customer service is the most impressive I have ever experienced.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michelle Mallory
My Courtesy Acura Littleton reviewI get my car serviced here and always great service!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charell
My Courtesy Acura Littleton reviewMy husband and I just purchased a 2013 ILX. We keep our cars for quite a while, so we don’t go through the new-car-buying experience often. We had a fantastic experience with Charell and were quite impressed with what we can expect from Courtesy’s service department over the life of our car. Charell was charming and great to work with. Additionally, he was knowledgeable about the cars and the buying process. We were introduced to every employee we encountered, and everyone was friendly and attentive. We just had the windows tinted, a clear bra added, etc. and the car really looks gorgeous. I would definitely recommend Acura, and Courtesy Acura specifically, to friends looking for a reasonably priced luxury car.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kerry
My Courtesy Acura Littleton reviewVery little back and forth and gimmicks. Had shopped at other Acura dealers and returned in February to Courtesy for our second Acura purchase in two years. Even though they were the furthest from our house, we found them the easiest to work with so it was worth the drive.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sandy
My Courtesy Acura Littleton reviewI have contacted Courtesy Acura maybe 4 times now and every time I have been treated very respectfully. The agents have all been straightforward and honest. I never second guess them and they explain whatever I have asked in detail with no slick tactics whatsoever. I just am really impressed with them, and think they are a top notch crew. Now this service is how all dealerships should be. But here is also why I believe Courtesy Acura is a step above. My wife and I bought an MDX from another dealership and took it back to them for a alignment situation. When my wife picked the Acura back up from them the stereo would not function. She was told that the dealership would need the car back to try and figure out the problem. I decided to call Courtesy Acura and see if they may have known what happened. i spoke witha mechanic who said he shoudl be able to help and have my wife call him. He waited about 15 minutes after he was alreday off work for tthe call and then proceeded to look up the cars VIN and help my wife out over the phone. He knew exactly what was the issue, and even though we did not buy the car from them my wife said the mechanic was very helpful and was able to direct her on what she needed to do (entered a code). That seems to be just how this dealership is, they seem to really care about people and want to help. Its an A+ place all the way!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeff
My Courtesy Acura Littleton reviewWe arrived at Courtesy Acura at 9am this morning. We had viewed the used car we were looking for online earlier this morning. Between the test drive, trade in and financing, we were out of there by 11:30am. This by far was the quickest, non pressuring car buying experience my husband and I have ever had. Thank you Jeff & Dean!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dave
My Courtesy Acura Littleton reviewhave not purchased a vehicle here but their service dept is top notch
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
KERRY
My Courtesy Acura Littleton reviewKerry and Dean were a pleasure to work with and I love my 2012 Acura TRS Sport Wagon. I was treated with courtesy and respect and got a fair price for my trade. I have already received follow up phone calls and emails and I know they will be there when I need them. I will definitely recommend Courtesy Acura to my friends and family.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charell R.
My Courtesy Acura Littleton reviewWe don’t normally go through car dealers due to the bit of slick willy salesmen that we have incountered in the passed. With that said, we had an absolutely positive experience with Courtesy Acura & our salemen Charell. We received a good price on our trade in and found a wonderful 2009 Honda CRV. We would definately recommend Courtesy Acura & Charell to our family & friends. Unfortunately we won’t be needing another vehicle for a while since that we will probably drive the Honda until the wheels fall off. Absolutely love this little SUV!
Thank you for renewing our faith in dealerships.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lou Taylor
My Courtesy Acura Littleton reviewService was great, we got in and out relatively quickly with a nice little red car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lou Taylor
My Courtesy Acura Littleton reviewThe service was fantastic, we got in and out relatively quickly with a nice little red car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lou
My Courtesy Acura Littleton reviewThe service was great, we got in and out relatively quickly with a nice little red car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kerry
My Courtesy Acura Littleton reviewWhat a wonderful buying experience no pressure sales and the willingness to answer questions was top notch. My husband purchased by Acura for me from Courtesy Acura after being today by a dealer in Colorado Springs that if he wanted to haggle on price he should buy a Ford. Glad we were told that and found Courtesy Acura I will definately be dealing with them again. Easy purchase from beginning to end!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rick
My Courtesy Acura Littleton reviewWe have been taking our 2007 MDX to this dealership for service for several years. Our customer experience with the service department was always top notch. So when we decided we wanted to trade in our MDX & get into a new car, this is where we wanted to look. The staff listened to our needs and helped us get into the car we wanted without any pressure. The entire experience was actually enjoyable! How often can you say that about a dealership? If you are looking to purchase a new Acura in the Denver area, you won’t go wrong with Rick Armijo and the staff at Courtesy Acura.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charell
My Courtesy Acura Littleton reviewI walked in one evening not expecting to walk out with a purchased vehicle but the people made the difference. Working with Charell Robinson and Tom Reddick was actually an enjoyable experience – not typical in car buying. They worked with me to get to the price I needed in order to walk out with a purchase. Then, when I got home and noticed an odor develop post detail they were quick to send out someone to solve the issue. I am impressed and i will go back. Take my advise and try them out.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rick
My Courtesy Acura Littleton reviewWe looked at Acuras on the Web and randomly walked into Courtesy Acura last week to buy an MDX. We were met by salesperson Rick Armijo for a test drive. Before we got into the MDX, Rick suggested that, given the competitive cars we’d been considering, an RDX might be a better fit. A sales guy recommending a less expensive car? There was a first! We drove an RDX and bought one from Rick the same day. But there was another reason. Unlike our experience in the three previous dealerships (Subaru, Ford, and Honda) we’d visited, Rick understood that my wife was a more-than-equal partner in our decision. Notice to women: Courtesy Acura lives up to its name…and not just talking under the hood to guys.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2006
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Vehicle make
MDX
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Service Technician
Andy
My Courtesy Acura Littleton reviewGreat service team! Andy is my go-to guy and if he’s not around Michelle is great too!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charell
My Courtesy Acura Littleton reviewI purchased an Acura TL I found on the Courtesy Acura website. The car was exactly what I was looking for at a great price. Charell Robinson was a pleasure to work with. The only reason I gave Financing one star was I did not finance the car.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2005
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Vehicle make
Acura
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Service Technician
Andy
My Courtesy Acura Littleton reviewAs someone who is very picky about who services his vehicle (2005 TSX), I have been to many Honda/Acura dealerships and service repair centers in the areas around Denver and Golden. These have included, but are not limited to; Planet Honda, Ralph Schomp Honda, Gaylord’s Garage, Flatirons Acura, and Burt Kuni Honda.
Courtesy Acura has been my primary source of maintenance on my car since purchase a few years ago because of their honesty and professionalism. Have they done every service or maintenance without issue? No, but none of the dealerships have. Everyone makes mistakes, and everyone will have a sub-par service from time to time. What differentiates Courtesy Acura from other locations is how they handle the situation when it arises. Where the other locations have simply blown the issues off and make excuses, Courtesy Acura actually takes matters seriously and remedies the situation more than appropriately. They are also have some of the most honest advisors around; with Andy Fiedler being my first choice. Not only are they straight forward with their information, but they are genuinely willing to discuss matters with you. Being a mechanical engineer, the ability to discuss exactly what is going on in a technical manner is very important to me. I don’t like being talked down to as if I don’t know the difference between a camshaft and a crankshaft, and I don’t like having the details glossed over. While I know they can explain everything to those who may not know, they don’t automatically assume and treat you like an idiot. They are also willing to provide proof of what they say needs or does not need maintenance. If I ask anyone at many other dealerships for proof that my transmission fluid is dirty or that my brake pads need replacing immediately, I get scoffed at as if proof is not something I get, and I should just pony up my money.
The only downside I can say to this dealership is that they are more expensive that most of the other dealerships I have been to. Usually it’s a marginal increase in price, which is completely worth it for the peace of mind and service advisors. Sometimes, as I found when quoting my clutch replacement, they are quite a bit more expensive than competitors. However, I have found out that going with a lower cost repair does in fact mean you get a lower quality repair. In saving $800 by going to a small Honda/Acura shop to replace my clutch, I almost had significant damage to my car due to their poor re-assembly techniques. I strongly recommend spending the extra cash, and get a reliable repair almost every time at Courtesy Acura.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Acura
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Service Technician
Andy
My Courtesy Acura Littleton reviewCourtesy Acura has a great service department. Ive taken my car there for oil changes and theyve encouraged me to buy my own oil because i will find it cheaper online or at wal-mart. Saves me $25 to $50 each trip.
I recently brought in my RDX for what i was sure to be an AC refridgerant replacement, because grease monkey said they found a leak in the unit. I brought to courtesy and Andy F walked me through what really happened: a faulty valve. Under warranty replacement and no cost to me. Andy also pointed out a nail in one of my tires and since i recently got new tires (from a tire retailer), the tire was replaced no cost too.
I would recommend courtesy acura to anyone looking for quality honest service.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michelle
My Courtesy Acura Littleton reviewVery courteous and super explanation of work required on the auto.I was totally satisfied with this dealer, as I always have been in the past.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2004
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Vehicle make
Acura TL
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Service Technician
Sandy S.
My Courtesy Acura Littleton reviewI have been a Courtesy Acura customer for 15 years. I have purchased new cars and had my cars serviced there.
Their facilities have always been very clean. The sales and service personel (Sandy S.) are knowlegable, courteous and very professional. It is a pleasure to do business with them.
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Vehicle serviced for
Repair
-
Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
1999
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Vehicle make
RL
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Service Technician
Sandi
My Courtesy Acura Littleton reviewThe Service Department is consistantly great! I appreciate the timely updates along the repair process, no surprises! Whenever I visit the dealership I feel welcomed and feel comfortable that my vehicle will be taken care of, as if it were their own. It is always a pleasure to do business there! Sandi exemplifies the welcoming spirit and culture of the dealership.
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Vehicle serviced for
Repair
-
Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
1999
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Vehicle make
Ccura 300 CL
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Service Technician
Sandy
My Courtesy Acura Littleton reviewI have had my car serviced here for 10 years and would buy another Acura just to be able to get this level of outstanding care. Sandy and Michelle are the best. I trust this place like no other dealership I have ever dealt with.
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Zach
My Courtesy Acura Littleton reviewI have always had amazing service at Acura dealerships and this one is right up there at the top. They are kind, friendly and helpful. It never seems to be a hassle when I need to get my car serviced. If I don’t have time to wait they will either give me a loaner car or give me a ride to where ever I need to go.
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
John W.
My Courtesy Acura Littleton reviewBought a used TL from this dealership and traded in my old Accord. They worked with me to secure great financing, and I have a sweet, beautiful, sleek new (used) car. I’ve been back for maintenance service twice and have been treated with respect every time. Love dealing with Courtesy Acura.
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Michelle
My Courtesy Acura Littleton reviewAmazing experience
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Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
Yes
-
Vehicle year
2005
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Vehicle make
MDX
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Service Technician
Sandy
My Courtesy Acura Littleton reviewOver the past 24 years, we have always (and continue to) receive absolutely stellar service from Sandy Santori and all of the service technicians and reps that we have dealt with there over the years. It is a totally first-class operation.
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Sean Wardrope
My Courtesy Acura Littleton reviewJust bought a used 2009 TL with the excellent assistance from both Rick and Sean. From the first day I visited the dealer, Sean was amazing and never pressured me into doing what I did not want to do. We was knowledgeable and friendly. Rick also helped us while Sean was busy selling more cars. Rick took great care of us and answered all our questions. Zsaree went the extra mile and hand delivered (out to my house in Parker)some last minute paperwork. She really knows what customer service is all about. My overall experience at Courtesy Acura was the best that I could ever imagine. You all have earned my business and I am excited to tell all my friends about where they should go to get their next car. Great job Sean, Rick, and Zsaree!
Just had work done on my SUV I bought at Courtesy Acura Littleton. I’ve had a few things done since I bought my SUV and most has been under warrenty. I’ve worked with Michelle both times and she always goes out of her way to make sure I’m happy, comfortable while I wait, and understand what all the car lingo means.
She is the best!!!
We bought our Acura MDX at Courtesy Acura and just brought it in for its first service. Great experience. First, managed to schedule the service quickly and exactly when I wanted. Then our advisor, Zach Nelson, managed to make everything smooth going through the required service and making sure everything got done on time. Awesome job guys!
I recently worked with Rick and Sean on a new MDX and they were both professionals. They were responsive to my questions and needs. They made the car buying process much easier than with other dealers. I had a minor service issue and Randy and Bob were great.
I went in for an oil change at about 3 pm and was out by 4pm-with great info how my car it is–perfect of course..the service attendant was Andy–and I mentioned to him that I dropped my travelling mug and it broke–in an instant I had a new mug–Thanks Courtesy
I purchased 2005 Acura MDX last week. I found the salesperson, Marni to be absolutely pleasant to work with. The entire process was smooth and and hassel-free, I thoroughly enjoyed my experience. I’ll definately recommend this dealership to anyone who’s interested. Thanks,
Always accommodating in getting my vehicle serviced. Comfortable waiting area with professional staff. Ledgergt@hotmail.com. Geoff Ledgerwood
Service department is awesome! Michelle, Sandy, and Chewy couldnt be better.
Sales however, including manager, is the worst I have experienced. To hear salesmen talking about you as if you are a fish they are catching lives up to the reputation of some salesmen. I was there 10 minutes and when they realized they couldnt make a huge profit from me I was dismissed. I will get another car but not from here. When I emailed the general manager his only solution was to remove me from the email list…wow.
- Best Dealership we have ever dealt with.
– Best Sales & Leasing Consultant we have ever encountered,Charell Robinson.
– A awesome experience from start to finish.
We arrived to purchase a 2013 Acura from Courtesy Acura and were greeted by Charell Robinson. The buying experience was fabulous – just the way it should should from inception to closing the deal. The entire staff treated us with respect and we would recommend our salesman, Charell, to assist you with purchasing a vehicle from Courtesy Acura!
JPM
My Acura seemed to be drawing the battery down resulting in failure to start. I took the vehicle in to Courtesy Acura for service where Mallory ( the service rep.) discussed my starting issue. She was very knowledgeable and was aware of similar occurrences. My car was in the shop most of the day & when I came to pickup the vehicle Mallory went through the entire evaluation process with me and explained the solutions applied to remedy the situation. Mallory is very pleasant easy to talk to about the Acura vehicles.
I had my TL serviced again and got my MDX oil change/windshield replaced. Great service as usual from Courtesy and especially Michelle Mallory.
Our dealings with Courtesy Acura have been fantastic, what a very professional organization, from sales, parts, and servicing.
Courtesy Acura in Littleton has been awesome. I highly recommend! Charell Robinson in sales is the man. I had a great overall experience. Customer service has been phenomenal.
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