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January 1, 2009, 3:43 pm
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Join Date: Jan 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Car is Great, Service is terrible - Not worth it!
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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2009
Make of your vehicle
Audi
Name of Your Service Technician?
Joe
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| Review Ratings Score |
| Problem Fixed | 1 |
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Greeting | 2 |
| Honesty | 1 |
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Time | 1 |
| Questions | 2 |
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Promises | 0 |
| Treated | 1 |
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| Overall Score | 1.14 |
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Took delivery of a A5 six weeks ago. *I realized after a couple of weeks that the Navigation system was not working. *I called the dealership and was told to bring it in before 5pm and a technician would look at it. *When I got there I was told that they could not look at it without a formal appointment and I had to schedule an appointment and leave the car. *However, loaner cars where not available until the following week. *Brought it in the following week and it took over 30 minutes to get checked in even though I had an appointment and was the only customer there ( I wonder why). *I was told later that day that the antenna needed to be replaced but had to be ordered and that they would send me a letter (I am not worth a phone call) when the part was in. * I an in the third week of waiting and no letter. *I called the service manager but he did not return my call. *I am now contacting Audi customer service. *I love the car but Momentum Audi service is terrible. * I now regret my purchase.
 Post Thanked 0 times  Post Booed 0 times
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Momentum Audi
