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Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Steve Lutz
Review Ratings Score
Pricing
3
Greeting
3
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.75
In my 57 years of existance, I have never experinced a car deal like this. I bought the vehicle on Ebay expecting great integrity from the Ebay rating they had. This is a very dishonest dealership. They lied to me and also falsely advertised the vehicle on Ebay. They didnt mention the small dent in the rt front fender,that the rear main seal was out of the engine,that the front pinion seal was out of the front differential, that it wasnt serviced, which they said it was, all the driveline componets were low on fluid the interior has stains they said they removed.They didnt reveal any of this.Then when the transport truck arrived to pick it up,he had to wait for them to make a key, because they lost the originals. One key is all I got.On top of all that, they charged me extra fees for Kansas state sales tax, license fees, doc fees Texas dealership auto tax, the list goes on. So my only recourse is, once I have all the paper work from them which is suppose to be tommorrow,Iam going to take legal action against them. BEWARE
Bought a used vehicle not certified from the dealership and look here what i got on a vehicle that had undergone 300 pt check as per the dealership. They even gave me a form filled in by the service guys.
Bought the audi on 30th sept all cash(cheque) deal as they couldn't get me finance and said it has to be cash deal.
12 Oct(200 miles on the car after i bought) i came back with the headliner dropping from all sides and the sales manager told me that the car is yours do what ever you want to and we can't do anything. its not our car now.
30 Oct (1100 miles on the car) i came back with *a drained and dried coolant tank to get a can of coolant that is available on at Audi.
30(1800 miles on the car) Nov the coolant tank drains again and i tell it to dealership to hear back that it happens sometime.
9 January(less than 3K miles on the car) *the car stops and wont start back up and here are the details of the issues
- Changed ECM
- Changed speed sensor
- Change pressure sensor
- Changed secondary water tank
- Changed Fuel Tank
and some misc things, cost - $4370
and not to mention, it took 39 days to repair the vehicle and just that i hadbought *stated warranty at the time of buying the vehicle, saved my ass and i ended up paying only $800 thanks to the machenics not able to show some failure of parts that actually failed to the warranty inspector.
The machenic tells me the brakes need to be changed, tires need to be changed, headliner is anyways gone another expense of $2000.
my take is, if there are so many issues with the car, i dont think these issues cropping up after i bought the car and very much believe the car was patched up to make it look good and sell it to market. It really disappoints me that such a established dealer of such a good brand would do such a thing to sell a vehicle in the market and then would treat their customers like the way i was treated. Ridiculous and worst customer experience i ever had in 30 years of my life. I thought of telling people i drive an Audi, now i feel embarrased to show my car and the repairs that i had to go through. Its just bad bad bad sale.
Feels like being fooled, not sure where i did wrong.
Took delivery of a A5 six weeks ago. *I realized after a couple of weeks that the Navigation system was not working. *I called the dealership and was told to bring it in before 5pm and a technician would look at it. *When I got there I was told that they could not look at it without a formal appointment and I had to schedule an appointment and leave the car. *However, loaner cars where not available until the following week. *Brought it in the following week and it took over 30 minutes to get checked in even though I had an appointment and was the only customer there ( I wonder why). *I was told later that day that the antenna needed to be replaced but had to be ordered and that they would send me a letter (I am not worth a phone call) when the part was in. * I an in the third week of waiting and no letter. *I called the service manager but he did not return my call. *I am now contacting Audi customer service. *I love the car but Momentum Audi service is terrible. * I now regret my purchase.
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Momentum Audi is a dealer in Houston, TX. Momentum Audi offers Audi, Used Cars and Volkswagen. Please feel free to Rate and Review the Momentum Audi Dealership so other Car Buyers can know what dealerships in the Houston, TX area are great and which ones are just so-so. You can also use the Map below to locate other Houston Car Dealerships quickly and easily!
Momentum Audi
BEWARE
In my 57 years of existance, I have never experinced a car deal like this. I bought the vehicle on Ebay expecting great integrity from the Ebay rating they had. This is a very dishonest dealership. They lied to me and also falsely advertised the vehicle on Ebay. They didnt mention the small dent in the rt front fender,that the rear main seal was out of the engine,that the front pinion seal was out of the front differential, that it wasnt serviced, which they said it was, all the driveline componets were low on fluid the interior has stains they said they removed.They didnt reveal any of this.Then when the transport truck arrived to pick it up,he had to wait for them to make a key, because they lost the originals. One key is all I got.On top of all that, they charged me extra fees for Kansas state sales tax, license fees, doc fees Texas dealership auto tax, the list goes on. So my only recourse is, once I have all the paper work from them which is suppose to be tommorrow,Iam going to take legal action against them. BEWARE
Bad Worst Worst
Car is Great, Service is terrible - Not worth it!