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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
dont remember
Review Ratings Score
Pricing
4
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
4.88
We were greated by a really friendly female sales person and another salesman helped us out with our test drive and purchase a few days later.
They didnt pressure us and we felt like we had the world to choose from. They made everything readily available and purchasing our first family car was extremely enjoyable and a bit below our budget which made it perfect! Mckenna is now our family dealership!!
I came in for a serpentine belt replacement. The job done was superb by the mechanic. Before I picked up my car, Dan R. in service named a bunch of items I would need to get done on my car. Each item was tag with a ridiculous price. I could pretty much do the estimate in my head of what the cost should be for each job -- amount for parts (call parts to find out which I did) and then add about $110 - $150 for labor. So, I asked to see the mechanic who had serviced my car. Dan was hesitant to let me talk to the mechanic. I kept insisting. Then when the mechanic came out to talk to me, Dan R wouldnt let the guy talk. He kept overtalking the guy; basically, he kept interrupting. How rude was that? For example, earlier on the phone when Dan told me I needed my brake pads replaced because they're about 2mm. He proceeded to scare me that if it got down to
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June 6, 2009, 12:25 pm
Dan Ranciglio
Car Dealer Check Member
Join Date: Jun 2009
Reviews: 0
Review Comments: 1
Forum Posts: 0
Comment on A Terrible Service Rep
What this wonderful Audi driver did not mention was that to replace a cracked serpentine belt on a 2001 A4 2.8 liter V6 is almost double of what I charged her, just trying to be nice to a first time customer at our dealership. As far as the list of recomendations was what was seen on a free safety inspection, there were no scare tactics used. I was merely informing the owner of the condition of her car concerning the brakes I was just informing of the benefit of replacing the brake pads before they damaged the brake rotors ( prevent a higher cost of repairs later). We are a professional Audi dealership and when the customer was asking the sevice tech to do sidework on my service driveway it was a slap in the face, after the discount she recieved and excellent service! This is why I was so involved with her conversation with our service tech. I invite anybody to come in and let me demonstrate what great service myself and other proud Audi service reps will provide to all customers.
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Mckenna Audi is a dealer in Norwalk, CA. Mckenna Audi offers Audi and Used Cars. Please feel free to Rate and Review the Mckenna Audi Dealership so other Car Buyers can know what dealerships in the Norwalk, CA area are great and which ones are just so-so. You can also use the Map below to locate other Norwalk Car Dealerships quickly and easily!
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