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I came in for a serpentine belt replacement. The job done was superb by the mechanic. Before I picked up my car, Dan R. in service named a bunch of items I would need to get done on my car. Each item was tag with a ridiculous price. I could pretty much do the estimate in my head of what the cost should be for each job -- amount for parts (call parts to find out which I did) and then add about $110 - $150 for labor. So, I asked to see the mechanic who had serviced my car. Dan was hesitant to let me talk to the mechanic. I kept insisting. Then when the mechanic came out to talk to me, Dan R wouldnt let the guy talk. He kept overtalking the guy; basically, he kept interrupting. How rude was that? For example, earlier on the phone when Dan told me I needed my brake pads replaced because they're about 2mm. He proceeded to scare me that if it got down to
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June 6, 2009, 12:25 pm
Dan Ranciglio
Car Dealer Check Member
Join Date: Jun 2009
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Comment on A Terrible Service Rep
What this wonderful Audi driver did not mention was that to replace a cracked serpentine belt on a 2001 A4 2.8 liter V6 is almost double of what I charged her, just trying to be nice to a first time customer at our dealership. As far as the list of recomendations was what was seen on a free safety inspection, there were no scare tactics used. I was merely informing the owner of the condition of her car concerning the brakes I was just informing of the benefit of replacing the brake pads before they damaged the brake rotors ( prevent a higher cost of repairs later). We are a professional Audi dealership and when the customer was asking the sevice tech to do sidework on my service driveway it was a slap in the face, after the discount she recieved and excellent service! This is why I was so involved with her conversation with our service tech. I invite anybody to come in and let me demonstrate what great service myself and other proud Audi service reps will provide to all customers.
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