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Mckenna Audi in Norwalk CA

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Mckenna Audi

(562) 868-3233

10850 Firestone Blvd
Norwalk, CA 90650

Overall Rating 3.003.003.003.003.00
Sales Rating No Ratings Yet
Service Rating 3.003.003.003.003.00

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November 20, 2009, 3:56 pm
 
Join Date: Nov 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
Jane Y. is on a distinguished road

Default Super Attentive Sales Team - Excellent!!
4.884.884.884.884.88

** This review is not verified by Jane Y. ***
Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Internet

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
dont remember

Review Ratings Score
Pricing4    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 4.88

We were greated by a really friendly female sales person and another salesman helped us out with our test drive and purchase a few days later.
They didnt pressure us and we felt like we had the world to choose from. They made everything readily available and purchasing our first family car was extremely enjoyable and a bit below our budget which made it perfect! Mckenna is now our family dealership!!
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May 11, 2009, 2:37 pm
nurseole
Car Dealer Check Member
 
Join Date: May 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
nurseole

Default A Terrible Service Rep
3.003.003.003.003.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
Yes

Year of your vehicle
2001

Make of your vehicle
Audi

Name of Your Service Technician?
Dan Ranciglio

Review Ratings Score
Problem Fixed5    Greeting4
Honesty1    Time4
Questions1    Promises3
Treated3   
Overall Score 3.00

I came in for a serpentine belt replacement. The job done was superb by the mechanic. Before I picked up my car, Dan R. in service named a bunch of items I would need to get done on my car. Each item was tag with a ridiculous price. I could pretty much do the estimate in my head of what the cost should be for each job -- amount for parts (call parts to find out which I did) and then add about $110 - $150 for labor. So, I asked to see the mechanic who had serviced my car. Dan was hesitant to let me talk to the mechanic. I kept insisting. Then when the mechanic came out to talk to me, Dan R wouldnt let the guy talk. He kept overtalking the guy; basically, he kept interrupting. How rude was that? For example, earlier on the phone when Dan told me I needed my brake pads replaced because they're about 2mm. He proceeded to scare me that if it got down to
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  Report Review
June 6, 2009, 12:25 pm
Dan Ranciglio
Car Dealer Check Member
 
Join Date: Jun 2009
Reviews: 0
Review Comments: 1
Forum Posts: 0
nurseole
Default Comment on A Terrible Service Rep

What this wonderful Audi driver did not mention was that to replace a cracked serpentine belt on a 2001 A4 2.8 liter V6 is almost double of what I charged her, just trying to be nice to a first time customer at our dealership. As far as the list of recomendations was what was seen on a free safety inspection, there were no scare tactics used. I was merely informing the owner of the condition of her car concerning the brakes I was just informing of the benefit of replacing the brake pads before they damaged the brake rotors ( prevent a higher cost of repairs later). We are a professional Audi dealership and when the customer was asking the sevice tech to do sidework on my service driveway it was a slap in the face, after the discount she recieved and excellent service! This is why I was so involved with her conversation with our service tech. I invite anybody to come in and let me demonstrate what great service myself and other proud Audi service reps will provide to all customers.
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