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Mcgrath Acura of Westmont in Westmont IL

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Mcgrath Acura of Westmont

(630) 323-8200

400 E Ogden Ave
Westmont, IL 60559

Overall Rating 1.251.251.251.251.25
Sales Rating 1.251.251.251.251.25
Service Rating No Ratings Yet

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February 29, 2008, 7:57 pm
madashell1
Car Dealer Check Member
 
Join Date: Feb 2008
Reviews: 1
Review Comments: 1
Forum Posts: 0
madashell1

Default Buyer beware!
1.251.251.251.251.25

Pressure from salesperson to "Buy Now"
High

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
No

Would you recommend this dealership?
No

Name of Your Salesperson?
Tommy

Review Ratings Score
Pricing2    Greeting3
Honesty0    Time1
Questions2    Promises0
Financing2    Treated0
Overall Score 1.25

I bought a 05 TL 2 years ago. Subsequent calls by the dealership inquired about my MDX. I informed them recently I was unloading the car and they offered to purchase it from me. They quoted me a price, inspected the car, gave me their word, and when I returned a couple of days later with the keys and title, the used car manager--Tommy--said he gave me the wrong price, that certified predriven cars require 4 new tires (despite the fact that my tires had >20K left), etc. He knew I was there to unload the car, as I had taken off work and reserved a rental car. Typical bait and switch. So much for loyalty.
I contacted to managers who said they would look into the matter and get back to me. Neither ever called me back.
Needless to say, McGrath Acura typifies the stereotypical car dealership. Greasy, underhanded salespeople and plenty of dishonesty.
I would definitely stay away!
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February 29, 2008, 8:56 pm
madashell1
Car Dealer Check Member
 
Join Date: Feb 2008
Reviews: 1
Review Comments: 1
Forum Posts: 0
madashell1
Default Update on Buyer beware!

Since this review was posted, the manager of customer service called to apologize profusely. She offered the original price and assured me the offending employees would be dealt with. Kudos and my score moves to 3 stars.
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