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Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Norm
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
Out of frustration with a local dealer, I checked McDaniels' available stock. Norm gave me such special attention, I felt like family. As badly as I was treated by the local dealer, McDaniels more than made up for it. It was well worth the drive! The "out the door" price was such that my husband was speechless! While we had looked at other upscale cars, I knew he wanted another Audi. The last one protected him in a really bad collision when someone plowed into him at 55 mph. And we had a great time in Charleston!
I have a 1998 Audi and took it to McDaniels to have the timing belt and cv joints fixed. That was handled, but when I went to pick up the car they said that the Cam Shaft Seals were leaking and needed to be replaced. I asked why they didn't do it while the engine was apart, they said that it was located in a different part of the engine. I contacted different dealerships out of state and they all said that they usually replace the seals when they replace the timing belt. Thats 1. Now after the timing belt was replaced, the car has developed a small oil leak. Took it back and they said that both oil pan gaskets were leaking and needed to be replaced. I asked about the Cam Shaft Seals and he said that was not leaking. You mean to tell me that they fixed themselves? Well They quoted me 8 hours of labor to replace the oil pan gaskets and again I called other dealerships and they all quoted me no more than 5 and that was even stretching it. Wow McDaniels wants to charge me an extra $375 in labor? I can tell you now I will never purchase a car from McDaniels as long as I live in Charleston. Good luck if you have to deal with them...
We took our Audi in for the sludge repair kit that was part of the Audi campaign on the 1997-2004 oil sludge damage. This in itself was a hassle with a 12 day wait for my car. The service technician Bill was very short and while he said that he was just straight forward...he had no costumer service skills at all. I do not think we were ever given a smile. The day we picked the car up we drove it off the lot and the check engine light came on again. We turned around it the diagnostic stated that the cam adjuster was bad. After arguing that this was not a problem before the car touched, they turned us away saying it would cost $1000 to fix. That Audi would not cover it. My issue is with both Audi of Charleston and Audi corporate for not backing cars. But mailny this place had horrible service, no skills in helping the costumer out. I was treated like a nobody who just owned a 2001. I was also at one time told by the service manager that this is what happens when you buy a used car! The car barely has 100000 miles on it!! So...that means any Audi owners when you hit 100000 miles get rid of it!!!!
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