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I'm in the middle of a service nightmare with my 3-month-old car. I've dealt with the service manager and the GM and they are unwilling to let me pick up my unrepaired car until I pay over $500 for the part that their service techs destroyed. I can't think of anyone that I dislike enough to send them to this horrible dealer that is out to screw the customer around every turn. Do yourself the service of going somewhere else. Anywhere else.
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August 12, 2009, 9:05 am
Clint Collins
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Join Date: Aug 2009
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Mr. Erickson, You failed to leave out some important information....The fact that you yourself installed aftermarket stero information and did it incorrectly DAMAGING the vehicle yourself. The bill with parts and labor was over $1,000 but to help you out my G.M. agreed to let you have the part at cost and we ate the $400.00 labor fee and the tech didn't get paid for over 10 hours worth of work he did on your vehicle. Now if you would have been honest and upfront with us and told us the problem with your top started happening right after you installed the speakers/amps/etc we could have saved a bunch of money and time. But you choose to try and get over on us and it ended up bitting you in the rear. Truth be told sir. Clint Collins Round Rock Nissan
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August 12, 2009, 2:49 pm
teerickson
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Join Date: Jun 2009
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Mr. Collins,When I began posting reviews of my awful experience at your dealership, I was making an effort to get as many reviews out as quickly as possible to help other consumers and I didn't feel that detailing everything was necessary, but I'd be glad to respond to your comments and even include a few other details.1) I didn't install my car stereo, I had it done by professionals at a local shop that specializes in custom installs. I did replace one power amplifier in the trunk, but that didn't involve running any wiring through the vehicle, I merely removed the old amp, put the new one in, and connected the audio inputs, speaker outputs, and power.2) "DAMAGING the vehicle"? Please elaborate. I'd like to know what in the vehicle was DAMAGED during or by the installation of my car stereo.3) "Right after" was 2 weeks. My power windows did not stop working until a full 2 weeks after my stereo had been installed.4) The problem (as people at your dealership have explained to me) is that the body control module (BCM) blows when the top is put up. You have been unable to determine why.5) As best as I can recall, I haven't hidden anything from you or been dishonest with you. I signed a form acknowledging that aftermarket work had been done when I left the car there. I can't even imagine how it would be possible to "hide" a car stereo install. If you have any proof otherwise, I'd like to see or hear it. Otherwise, I'd encourage you to keep the slander to a minimum.6) When I brought my vehicle to RR Nissan for the last time, for a problem that we still don't know the cause of, I signed an estimate to cover labor for diagnosis of the problem because we had all agreed that it was a possibility that this was caused by the stereo installation. At the end of that visit, I was charged for a new BCM that had already been blown up by your techs. Yes, I was charged discounted rates, but I still paid hundreds of dollars to pick up a car that wasn't fixed or even diagnosed. I never authorized the installation of the BCM. It wasn't on the estimate. Nobody called me to discuss installing it.7) After picking up the vehicle, I found my tire pressure warning light on, so back into the bay it went.8) And the most disturbing thing to me so far, was finding that both of my visor clips were broken, but that the clips were sill attached to the visors and positioned right where they should have been.The only thing that has bitten me in the rear recently is Round Rock Nissan.
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August 14, 2009, 12:12 pm
Clint Collins
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Join Date: Aug 2009
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Just so everyone knows this customer first told us a stero shop installed his amp and speakers, then he tells us he did it himself and now he states a stero shop did the work. Which one is it? And it doesn't matter who installed the speakers in the door because it was done incorrectly (wire spliced into the power window motor which shorted out the BCM) This is common knowledge and anyone that knows how to properly install aftermarket speakers, etc should have known this. Second thing you forgot to mention is I replaced a $1,000 door panel that either you or whoever installed the front door speakers damaged at no charge to you. A decision I now regret. So just to sum this up, you had aftermarket speakers installed incorrectly in your new Z car resulting in damage to the BCM which is not warranty. These are the facts, I guess you're having a hard time understanding that. I wish you the best of luck and hopefully you learned something about aftermarket installs and damaging expensive components. Good luck!
My salesperson was great. Very helpful and we found the vehicle that I wanted.
Before I went back to the dealership, the deal had already been agreed upon with my salesperson. Still, when I showed up I had to wait in excess of 45 minutes (with my 2 kids) to start the paperwork with the finance department. Now, if you have kids, you will understand that a 7 and 11 year old can only be patient for so long until boredom, hunger, arguing, etc kick in. When I finally did get in to see the finance person, everything started off fine and we started the paperwork. However, we hit a snag when he started to offer me the extras (GAP insurance, warranties, etc). When I declined the GAP insurance, he continued to press the issue. In fact, he made me feel like an idiot in front of my children for not taking it. This is absolutely unacceptable. When I declined it for the 4th and final time, he made me write on the piece of paper something to the effect of “I decline the insurance and assume all the risks” or something like that. From that moment on, his whole attitude changed and he was very rude and standoffish. Just because a customer does not want to purchase all the extras does not mean they need to be treated like an idiot. You can get cheaper GAP insurance from places other than dealers. In fact, I would recomment that you never purchase GAP insurance as you might be able to find it cheaper elsewhere. I have never heard of having to write this and can only assume that he did this to further belittle me. My neighbor works in the auto re-finance industry here in Austin and he had never heard of anyone having to write a sentence to decline insurance.
What was supposed to be a pleasurable experience turned into a sour one.
My salesperson walked me out to the truck and I told her about my experience. She laughed and suggested that I write to the manager. I failed to see the funny side of it. Now I do. He has never bothered to contact me.
### UPDATE 1 ###
The manager did contact me in the end. Apologized. I am not convinced that this will not happen to someone else though. Especially now when car sales are down and they are not making the big $$$ anymore.
### UPDATE 2 ###
I immediately re-financed the truck. Got a better rate and no commission will be paid to the finance person at the dealership, which is even better.
### UPDATE 3 ###
Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their money is far more important than retention of customers and customer service.
Since I have owned the 2009 vehicle, I have not had a single service done at that location and now I am happy that driving to South Point Nissan is definitely worth the effort. I should have driven down and had them reset the code for me.
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Will never purchase a vehicle from here again....