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the night of pickup ; vehicle had less than 3/8 fuel in tank and not shown how anything operated first contact with service only two days later , vehicle needed tire pressures adjusted and mismatched tires on it, but was okay and the air filter was clogged with mouse nest and acorn nuts
we were told that all vehicles are checked over bumper to bumper after sale
We did cover a $600.00 timing belt replacement as goodwill months after purchase.This vehicle was purchased 7 months ago and the customer has some concerns.We offered to continue to help them and they refused to return.Thanks.
In response of mr olsen reply;They covered up to $300.00 not $700.00 as stated and they tried to charge us full repair until we advised them they were paying for it for the timing belt because they must have realized the had misled us and now they are trying to look like the good guys.The reason we will not return is because the first initial problem we tried to let them 'do good' on just cost us two four wheel alignments and a new set of tires ( almost $1000.00 ) Plus they want us pay for repairs and can not tell us if the extended warranty will cover it. Even though the initial repair should have been covered under the used car dept.
was told service contract could be used any where but would appreciate them first; was told contract included timing belt replacement, a/c service, transmission and engine repair work would only cost the deductible; what we found actual truth was ; it does not cover any preventive maintenance at all including the timing belt replacement and a/c service;
also found out only valid at selling dealership, if you reside within 40 miles of that dealership
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Martin Nemer Volkswagen is a dealer in Latham, NY. Martin Nemer Volkswagen offers Used Cars and Volkswagen. Please feel free to Rate and Review the Martin Nemer Volkswagen Dealership so other Car Buyers can know what dealerships in the Latham, NY area are great and which ones are just so-so. You can also use the Map below to locate other Latham Car Dealerships quickly and easily!
Martin Nemer Volkswagen
vehicle prep before picking up
the night of pickup ; vehicle had less than 3/8 fuel in tank and not shown how anything operated
Comment on vehicle prep before picking up
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Post Booed 
In response of mr olsen reply;They covered up to $300.00 
for the timing belt because they must have realized the had misled us and now they are trying to look like the good guys.The reason we will not return is because the first initial problem we tried to let them 'do good' on just cost us two four wheel alignments and a new set of tires ( almost $1000.00 ) Plus they want us pay for repairs and can not tell us if the extended warranty will cover it. Even though the initial repair should have been covered under the used car dept.