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The technicians at this dealership admittedly missed a serious problem worth $400 with my car before selling it to me, and now I am stuck with the bill. This indicates to me that they were either not as thorough as they could have been checking the car before selling it to me, or they are not being completely truthful with me.
Either way their technicians made feel as if it was my fault for not checking the car thoroughly enough myself in the first place. Note that I took this ot another GM dealership to fix the problem, and they told me the problem had to start before I bought the car. Most people I ask agree that they should have taken care of this problem at Marqaurdt, and most people tell me it is very unlikely they did not know about this mechanical problem while they had the car. The problem was a very loud noise coming from the rear on sharp turns. When I tested teh care I didnt take a sharp turn because I followed the route the sales person told me to follow to test the car. As you can imagine there were no sharp turns in the suggested path.
Either way, Marquardt will not pay for the repair. Beware of how they repair your car. Obviously they miss critical things that can be costly to you down the road. And don't waste your time calling GM, they won't do anything to help you.
My suggestion, buy FORD and stay away from this place. Also please let me know through this forum if you have dealt with them, and if you have had negative responses or experiences, and if you are Hispanic. I am researching their level of customer care with Hispanic customers. Thanks.
** This review is not verified by michellerd ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
2008
Make of your vehicle
Pontiac
Name of Your Service Technician?
Matthew
Review Ratings Score
Problem Fixed
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Treated
5
Overall Score
5.00
Service At Marquardt is the best! I brought My Torrent GXP in for a light noise that was really irritating when it happened, Matthew gave me a car to drive while the shop checked out my noise and fixed it. No muss no fuss! everything went really smoothly and they all have great personalities. I was very satisfied with my service there, for the first time in a long time. No one in the area even comes close! Believe me, I've tried most of them.
I thought everyone should know about the excellent service and friendly atmosphere at such a great dealership. A rare find!
Post Thanked
0
times Post Booed
0
times
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Marquardt Buick Pontiac GMC is a dealer in Barrington, IL. Marquardt Buick Pontiac GMC offers Buick, GMC and Pontiac. Please feel free to Rate and Review the Marquardt Buick Pontiac GMC Dealership so other Car Buyers can know what dealerships in the Barrington, IL area are great and which ones are just so-so. You can also use the Map below to locate other Barrington Car Dealerships quickly and easily!
Marquardt Buick Pontiac GMC
Beware of this dealership and their staff
They are the best
Like dealing with family, in a good way!