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Magic City Ford in Roanoke VA

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Magic City Ford

(540) 345-0911

809 Williamson Road Northeast
Roanoke, VA 24012

Overall Rating 0.290.290.290.290.29
Sales Rating No Ratings Yet
Service Rating 0.290.290.290.290.29

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October 26, 2009, 3:33 pm
 
Join Date: Oct 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
Mikeb09 is on a distinguished road

Default Best Service Ever
5.005.005.005.005.00

** This review is not verified by Mikeb09 ***
Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
Yes

Year of your vehicle
2003

Make of your vehicle
Ford

Name of Your Service Technician?
Whitmore

Review Ratings Score
Problem Fixed5    Greeting5
Honesty5    Time5
Questions5    Promises5
Treated5   
Overall Score 5.00

The people were so helpful with my issue. Would highly recommend them to anyone needing service.
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July 17, 2009, 7:46 pm
GCOALTRAIN
Car Dealer Check Member
 
Join Date: Jul 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
GCOALTRAIN

Default WORST SERVICE AND SALES IN ROANOKE
0.290.290.290.290.29

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2007

Make of your vehicle
FORD ESCAPE

Name of Your Service Technician?
UNKNOWN

Review Ratings Score
Problem Fixed0    Greeting2
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.29

WORST DEALERSHIP IN THE ROANOKE VALLEY.
UNDER NEW MANAGEMENT THAT DOESN'T HAVE A CLUE OF HOW A CUSTOMER SHOULD BE TREATED.
MAKE AN APPOINTMENT FOR FRIDAY ON MONDAY DROP CAR OFF AT 8AM - CALL TO CHECK AT 2:30 PM AND THE HAVE NOT EVEN TOUCHED THE CAR SWITCHED OVER TO VOICE MAIL LEFT MESSAGE DEALER CALLED BACK AT 4:00.
I HAVE DEALT WITH THIS DEALERSHIP SENSE 1987 . THE CHANGED MANAGEMENT A GOT RID OF THE PEOPLE THAT BUILT THE DEALERSHIP AND PUT SOME CLUELESS PERSON AS A MANAGER.
IN THE SHORT TIME THE NEW MANAGEMENT HAS BEEN IN CHARGE THEY HAVE TOTALLY DESTROYED CUSTOMER LOYALTY .
DO YOUR SELF A FAVOR DON'T BY AMERICAN CARS UNTIL THE FOREIGN CAR MAKER COMPLETE THEIR DEALS WITH OUR NEW PRESIDENT. BUY IMPORTS AN YOU WILL SEE THE DIFFERENCE IN WORKMANSHIP AND DEALER LOYALETY MY MAZDA WAS MADE IN A FORD PLANT USEING SOME FORD PARTS SAME PARTS AS ON THE NEW FORD FOCUS.
SO WHAT DOES THAT TELL YOU ?:confused ::confused :
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