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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2001
Make of your vehicle
Toyota Highlander
Name of Your Service Technician?
Jim/service adviser
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
Not only was my vehicle not done when I asked, no one would pick up the call when I called to inquire so I just showed up to pick up my vehicle being told that it would only be another 20 minutes that turned into 40 minutes. I went straight home only to discover the next day that I had no radio antenna after their new car wash. I called twice to see if they found my antenna in the car wash and no one ever called me back.
It is always funny how when you are looking to buy something these sales teams are just so wonderful and eager to get your buisness. However, in the case of Liberty Toyota, the sales person lied about the towing capabilites of a Rav4 just to get the deal. We put down a large deposit and found out the next day after looking at the spec of the SUV it can't tow the smallest of campers despite the sales guys saying it will tow just about any camper.
We canceled the very next day and now they are refusing to return the deposit (multiple thousands) and went from kind and freindly to stiff and apathetic- especially the General Manager Todd Kleinman. It really is a horrible situation and one that we cannot beleive we are in. Personally I can understand maybe a couple hundred dollars of wasted administrative, but they are keeping the several thousand dollar deposit which is in my mind close to theft as one can get. They just don't care and cannot justify why they are keeping the deposit.
I WOULD NEVER GIVE THEM MY BUSINESS AGAIN, WILL NEVER BUY A TOYOTA and WOULD NEVER RECOMMEND THEM TO ANYONE. At 40+ years old this is one of the worst buisness engagements I have ever witnessed in my life- they are just plain, lying aggressive sales people. If you want a Toyota I would encourage your to purchase elsewhere
THIS DEALERSHIP IS A BUNCH OF CRIMINALS!!! THEY TRIED TO FORCE ME INTO SIGNING A CONTRACT BY THREATENING ME AND MY MOTHER. BE AWARE OF THEIR BUSINESS PRACTICES; MOST OF THEIR SALES TACTICS ARE UNETHICAL AND ILLEGAL. IF YOU REALLY WANT TO BUY A CAR THERE, TAKE A LAWYER WITH YOU, OR SOMEONE FAMILIAR WITH AUTO FRAUD LAW BEFORE SIGNING ANY CONTRACTS. THEY WILL DO ANYTHING TO SELL A CAR!!!!
Post Thanked
0
times Post Booed
0
times
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Liberty Toyota
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Stay Away from Liberty Toyota
CRIMINALS