Lewisville Mitsubishi -

Sam2517 Review:

October 1, 2010

Review Score:

Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated

Pressure from salesperson to "Buy Now" Low
How did you first contact the Dealership Phone
Did you purchase from the Dealership Yes
Would you Recommend this Dealership Yes
Name of Your Salesperson Michael

My Lewisville Mitsubishi review

I bought a used 2008 Chevy Tahoe that I saw on ebay from Lewisville Autoplex. I set an appointment and the truck was pulled up in the first parking spot before I had got there. The whole process was very smooth.
I dealt with Mike the entire time up until the paperwork. It was nice dealing with someone who didn’t have to run back and forth to talk with the manager every time.
Everybody was friendly and I liked how laid back they all were. The only negative was there was only one remote when he handed me the keys but they offered to reimburse me when I got another one, which they did! Definitely recommend!

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B Response:

March 6, 2012

My Lewisville Mitsubishi review

For all of you Lewisville Autoplex customers who are so pleased with the great deal you got from them…… go back and look at your paperwork and see if you paid for the VIN etching that you didn’t ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn’t buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise “Satisfaction Guaranteed” on all of their cars and it isn’t worth the paper it’s written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they’re interested in one thing and that is to make as much money off of “you” the customer. Here’s a portion of the Ethics Guide published by the NADA. I wonder if they have read it. 3. SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this … customers who are so pleased with the great deal you got from them…… go back and look at your paperwork and see if you paid for the VIN etching that you didn’t ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn’t buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise “Satisfaction Guaranteed” on all of their cars and it isn’t worth the paper it’s written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they’re interested in one thing and that is to make as much money off of “you” the customer. Here’s a portion of the Ethics Guide published by the NADA. I wonder if they have read it. 3. SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this dealership, the sales professionals will at all times… ?Embrace the spirit and the letter of the law governing the retail sales of new and used vehicles. ?Be honest and truthful when dealing with customers. ?Have a thorough knowledge of the product and be able to apply that knowledge to help satisfy the transportation needs of the customers. ?Provide each customer with a thorough and clear explanation of the steps involved in the purchase or lease of a vehicle and follow those steps diligently. ?Always treat each customer in a professional manner. ?Be responsible for the prompt performance of post-sale administrative and delivery procedures. ?Represent the dealership and the automobile industry in a professional manner.

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2 Reviews of Lewisville Mitsubishi

Write your own review of Lewisville Mitsubishi

Rogelio Review:
July 17, 2012

Review Score:
Problem Fixed
Greeting
Honesty
Time
Questions
Promises
Treated
1.0 star rating
- Vehicle serviced for Maintenance
- Accurate estimated wait time No
- Would You Recommend this Dealership No
- Vehicle year 2001
- Vehicle make Mitsubishi
- Service Technician manager service
My Lewisville Mitsubishi review

Poor treatment the manager ran up to me to claim that smoking is my wife’s truck, was 6 pm when we arrived to review the yellow light and said they could had much work the manager of this place I ran to reclaim work, got to your by me I’m the customer even said he ( manager)call the police if I not get out the place, break down and decompose the truck to return to it is fixed every month and this last time it cost us the 1000 dlls repair today was very happy and willing to buy an outlander that came to my wife a discount of this company, we thought it would be a good option as arranged the yellow light would see the outlander but things did not go well, the manager said it would give us the service and take in the morning, one hour before closing arrived, and did not we see in the bill that we are charging things that did not.

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Sam2517 Review:
October 1, 2010

Review Score:
Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated
4.9 star rating
- Pressure from salesperson to "Buy Now" Low
- How did you first contact the Dealership Phone
- Did you purchase from the Dealership Yes
- Would you Recommend this Dealership Yes
- Name of Your Salesperson Michael
My Lewisville Mitsubishi review

I bought a used 2008 Chevy Tahoe that I saw on ebay from Lewisville Autoplex. I set an appointment and the truck was pulled up in the first parking spot before I had got there. The whole process was very smooth.
I dealt with Mike the entire time up until the paperwork. It was nice dealing with someone who didn’t have to run back and forth to talk with the manager every time.
Everybody was friendly and I liked how laid back they all were. The only negative was there was only one remote when he handed me the keys but they offered to reimburse me when I got another one, which they did! Definitely recommend!

Write a response
- B Response:
  
  March 6, 2012
  
  My Lewisville Mitsubishi review
  
  For all of you Lewisville Autoplex customers who are so pleased with the great deal you got from them…… go back and look at your paperwork and see if you paid for the VIN etching that you didn’t ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn’t buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise “Satisfaction Guaranteed” on all of their cars and it isn’t worth the paper it’s written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they’re interested in one thing and that is to make as much money off of “you” the customer. Here’s a portion of the Ethics Guide published by the NADA. I wonder if they have read it. 3. SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this … customers who are so pleased with the great deal you got from them…… go back and look at your paperwork and see if you paid for the VIN etching that you didn’t ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn’t buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise “Satisfaction Guaranteed” on all of their cars and it isn’t worth the paper it’s written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they’re interested in one thing and that is to make as much money off of “you” the customer. Here’s a portion of the Ethics Guide published by the NADA. I wonder if they have read it. 3. SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this dealership, the sales professionals will at all times… ?Embrace the spirit and the letter of the law governing the retail sales of new and used vehicles. ?Be honest and truthful when dealing with customers. ?Have a thorough knowledge of the product and be able to apply that knowledge to help satisfy the transportation needs of the customers. ?Provide each customer with a thorough and clear explanation of the steps involved in the purchase or lease of a vehicle and follow those steps diligently. ?Always treat each customer in a professional manner. ?Be responsible for the prompt performance of post-sale administrative and delivery procedures. ?Represent the dealership and the automobile industry in a professional manner.
  
  Write a response

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