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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Vince
Review Ratings Score
Pricing
3
Greeting
3
Honesty
0
Time
0
Questions
0
Promises
0
Financing
3
Treated
0
Overall Score
1.13
Most of our issues arose after the actual sale. The car was dropped off to us because of a new baby in the house with NO gas in the tank, literally the near empty light was on, and the first time we got into our 2006 LR3 the windshield wiper broke off. A week later, a friend checking out the car said, "did you know your tires are bald, and are very dangerous?". Being a woman and trusting that the "rigorous safety inspection" that they put the car through passed, I never dreamed it would not have been disclosed that there were nearly bald tires on the car. Taking the car back into West Chester dealership and demanding new tires, we learned that it also needed an alignment (which we later found out through a new mechanic, was never done even though they said they would take care of that also.) EVERY person we encountered there was rude and uninterested in resolving these problems, they did not even want to give us a loaner car.
A week later, I was pulled over because our temporary tags were blocked by a large Landrover West Chester frame, which is apparently illegal. We then discover that we could not get our tags, because it had no PA inspection after they told us that they had preformed the inspection and it had passed (but no sticker). Being new to the state of Pennsylvania and having no idea how to get tags and registration, I found it very frustrating. The car is a 2006, and had only 1 key available, we were promised a second key would be ordered (never happened- after repeated attempts of asking where it was). There was some warranty work that we were told by our sales person that it would be "no problem to have done"- completely untrue. After my husband and I buying 11 different cars, we have absolutely NEVER been treated so poorly by a "upper class" dealership. I would not reccomend this place or these people to my worst enemy and I hope there president googles and finds this review.
Post Thanked
0
times Post Booed
0
times
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Land Rover West Chester is a dealer in West Chester, PA. Land Rover West Chester offers Land Rover and Used Cars. Please feel free to Rate and Review the Land Rover West Chester Dealership so other Car Buyers can know what dealerships in the West Chester, PA area are great and which ones are just so-so. You can also use the Map below to locate other West Chester Car Dealerships quickly and easily!
Land Rover West Chester
the worst experience ever
