Lakewood Fordland
1100 West Colfax Avenue
Denver
CO
80204
(303) 232-2200
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Welcome to Lakewood Fordland LINCOLN’s online portal! Lakewood Fordland has been serving the greater Denver metro area since 1962, and is one of Denver’s leading new car and truck dealers. Serving the Lakewood, Golden and Denver communities, we offer new Ford and LINCOLN cars, crossovers, SUVs, hybrids, and trucks with the option packages you want. Winter is upon us so we are having our huge year end clearance.
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Lakewood Fordland is unclaimed, so the information on Car Dealer Check is gathered from 3rd party sources including this Website . If the image or description of Lakewood Fordland is incorrect please press here to send the correct information for review. If you run Lakewood Fordland please claim your Car Dealer Check listing to update it.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paul
My Lakewood Fordland reviewThis is a follow-up from my last review I recently contacted the salesperson all who helped me and told me the truck he was 100% helpful and gave me confidence that the problem would be resolved and Paul is a good man to understand how to maintain a good business relationship .of you ever buy a truck from anybody I would want to purchase from Paul because I have 100% respect and faith in this guy.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chad
My Lakewood Fordland reviewThis is a follow up to my initial review. Things have continued poorly. I would never buy from this dealership again. I would not recommend them to my Mother or friend. I would recommend them to my despised enemy.
My chrome wheels all started pitting within two months. The dealership declined my claim for new wheels. I had to go to the Ford regional rep, who also declined my claim. I finally had to hire a wheel “expert”, who wrote a letter indicating the chrome on the plastic trim for the wheels was defective. About two months later Ford finally agreed to replace only one chrome trim on the wheel. I had to sign a waiver and release to get my one wheel replaced. All four needed replacement, but I got the worst of the bunch replaced. Now, one year later, they are all severely pitted and look horrible. It’s a cheap, plastic, chrome plated trim piece on the wheels. This is on a F250 Super Duty! Unbelievable.
I also have had ongoing problems with the diesel emissions filter and with a lack of power intermittently. The dealer has never fixed either.
They also sold me the wrong axle ratio for pulling my 5th wheel, and I was very clear up front what I was pulling and how much weight it was, and that I’d be in the mountains a lot. They had no idea what they were talking about with respect to towing capacity, axle ratio impact, etc.
I’ve been back at least a dozen times and they have not fixed anything to my satisfaction.
Stay far, far away from them. The General Manager is an uneducated ego-maniac.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paul
My Lakewood Fordland reviewAfter having the truck for over a month it was obvious that It was of lesser quality than the 09 Platnum that I had traded in. The grill and the tailgate were damaged After a month and two snowstorms. I also got a flat tire and brought it to their service department only to have my wheel damaged! When I came back with the news they assured me it would be taking care of only to receive a used wheel with obvious wear and tear on it! Ford would not replace the grill and with some arm twisting they agreed to fix the tailgate. But the wheel on the other hand Was supposedly brand-new due to what the service manager told me although it wasn’t. After I disagreed with him he accused me of bringing it to someone else and the wheel being damaged by someone else thus making them not responsible ! Total bullshit! Just a ploy by him to get out of making it right with me even though they are responsible for damaging the wheel and I have experienced the same issue with another dealership so I know what happened And totally am aware of the fact that I was being lied to! There are a lot of scummy people working at this dealership unfortunately! So now I am stuck with a brand-new 2013 platinum with a wheel that is all scratched up and does not match the other wheels. Not to mention I have a defective grill that Ford refused to replace!
This is a follow-up from my last review I decided to give the sales person who sold me my truck a call and he was 100% on my side and gave me confidence that the issues with Fordland service department may actually get resolved.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John
My Lakewood Fordland reviewI purchased used 2006 Tahoe in September of 2012 and was fairly happy with my purchase, the vehicle sat in my driveway overnight. The next morning I found what appeared to be a pool of antifreeze in my driveway, I figured I’d better get the vehicle back to them for diagnostics and repairs. I drove the vehicle to work in hopes that they could get it in for repairs, driving to work i noticed that the vehicle had no heat either so I called John immediately to see when he could get me in for repairs, john said I’m sorry to hear that you are having problems let me talk with our service department and I will call you back. well after 3 days of waiting I decided to call them back and spoke with the receptionist and told her that John hadn’t returned my call and she recommended that I speak to his boss the sales manager whom I was immediately connected to, I described the problem again and commented that John had not returned my call and I have major concerns with my purchase and did not feel comfortable driving the vehicle, he said we can get you in on Monday at 10:00am (This was Friday) so I agreed to. app-on arrival the service manager said i don’t have you down as being here for service today but processed the vehicle into service anyway. I walked back to work and within an hour I received a call from John asking why the my vehicle was at the dealership !!! I explained to him that I’d never received a call back so I spoke to his boss and he agreed on bringing me in, John said well I lost your phone number an had no way of getting a hold of you, this car is financed my work and cell numbers are available in my paper work. He agreed to proceed with the diagnostics and said that he would call me and let me know what the status was. at about 3:00pm he called and said that my vehicle was ready and repairs had been made, i asked what was found and he said I had no heat because of a low antifreeze condition and the leak was a loose oil filter, GIVE ME A BREAK ! now that really makes sense. I walked back to the dealership hoping i could speak to the mechanic but I was quickly given my keys and ushered off the lot by John. OK I have no way of getting home so I accept my vehicle back hoping maybe they was also a loose radiator hose that was also tightened at the time of service correcting the leak. its about 6:30 pm when I get home and the pool of antifreeze starts to build up again in my driveway so out of frustration I contact the General Manager for Lakewood Fordland, Phil Bonifantio and explain my concerns with the way this matter has been handled and felt that they need to take care of the problem, he asked for my phone number and said he would call me back shortly; that was 4 days ago, I guess he forgot my number as well ? I now feel that they knew the Tahoe had major issues and decided to sell it off rather than offering and honest deal to the public and after reading complaint after complaint about the dealership and other customer experiences its obvious to me that you cannot expect honesty in this world in any arena and it seems to be a world of greed and deceit. Hope your happy Lakewood Fordland your just another example of this behavior and decline in the American society.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dip-shit
My Lakewood Fordland reviewDrove to Lakewood from Loveland to look at a used vehicle in which the dealership no longer had. I was told on the phone before hand the car would be there, but instead the salesmen talked us into more expensive similar vehicles. We really like the second car we drove, and offered what I thought was a fair price. He agreed to price as we walked in to the facility to finalize the deal. In the mean time, I watched the dealer try to hide my trade-in vehicle in the far corner of their lot. After seeing the price jump $3k from the original asking price, & almost $2k less on our trade vehicle, and $500 for D&H, I demanded my car keys in-order to get the hell out of there. Almost the worst experience I have ever had – Christopher Dodge still has them beat. RUN FROM THIS PLACE!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Karri
My Lakewood Fordland reviewEverything went smooth. It was great to speak to a womanl. She was not hard sell. Will go back for my next car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chad White
My Lakewood Fordland reviewSalesperson Chad was friendly and professional, and relatively low key. Made every effort to be helpful. I don’t feel he knew as much about Diesel trucks as I wanted him to know, and sometimes he struggled to find someone with answers. Disclosure – I ask a lot of questions and do a lot of research. I may not be considered an easy customer.
Getting the truck financed was very difficult and took many days, but I believe it was not their fault. It seemed to be related to our difficulty in getting our security freeze with the credit bureaus lifted. The finance guy was accommodating and friendly.
We have had some negative experiences already with just two weeks of ownership under our belt. When we picked up the truck it had a bed full of snow. The detail guys apparently shoveled it out, and in so doing scratched the bed in a large number of areas. BIG scratches. They delivered it to us anyway, but it was evening, so we didn’t notice until the next day. I called our salesperson Chad White, and he accommodated us by agreeing to pay half our cost of installing spray-in bed liner, which they did.
Our first service experience was not so good. The grill had damage when we picked it up, so they ordered a new one. One week later it was installed, but we asked them to also remove the adhesive from a lock cylinder which should have been done during dealer prep. The service writer made note of this, but the service department ignored it, and we ended up discovering that they had not performed the work later that day. How much are we asking to simply have them remove adhesive that should have been removed during dealer prep. Two times and no action????
I’ll give them another chance, but if they mess up again, I’ll be going to another dealer for warranty work.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Richard Posadas
My Lakewood Fordland reviewPurchased a 2011 Ford Edge and I love it!!! Rich was outstanding… answered all our questions and was very professional. I recommend my Mom and she bought from him also.
Very refreshing to deal with a professional car salesman.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Richard Posadas
My Lakewood Fordland reviewI purchase Porsche Cayenne S couple of days ago.No one told me the issues at the time of purchase. Just a week after I came to know that trunk is not working properly, Brakes are out. Spent $1000 to fix that. Called Sales Manager but he Refused to help.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Moses
My Lakewood Fordland reviewWe saw a car on their website and drove up from colorado springs to look at it. When we arrived we were told that the car had been taken to auction. As we were about to leave since we had no interest in any other cars, we were told that if we bought the car sight unseen that they could bring it back. They assured us that their was NOTHING wrong with the vehicle and if we didn’t like it then we could reverse the deal and walk away. So we made the drive back home and then the same drive back up the next day to look at the vehicle we had just purchased. We were more than disappointed. This “NOTHING wrong with it” vehicle had plenty of cosmetic damage. While pointing all of this out, I was told to stop nit-picking little details…such as tears in the upholstery items completely missing off of the dash of the vehicle and numerous others. Our first impression was to walk away but they financed it low enough and we had an extended warranty purchased so I figured we could fix these damages without to much out of pocket. Not more than 3 days after we take it home, the transmission starts to fail, and a myriad of other serious mechanical problems pop up approximating $6000 dollars. When I tried to contact them about this, no managers ever returned my phone calls and when I went into the dealership to talk to them personally, conveniently enough no manager’s were in to speak with me about my problem. By far the shadiest most under handing dealing i have ever been apart with. Should be criminal the way they off-loaded this vehicle.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ray
My Lakewood Fordland reviewMy nightmare of an experience started when we went to the dealership and we were greeted by a friendly faced- salesman- Ray. He was nice and low pressure which made us feel very comfertable with our experience. We ended up falling in love with a used f-350. After negotiating and signing papers the truck was ours to take home. We had the truck for a little over a week when it started stalling out in the middle of the road. We were pretty frustrated since the truck was already begining to fail and we hadn’t even had the truck long enough to make our first car payment. I took it into the dealership right before the holiday weekend and they said that they wouldn’t be able to get to the truck til the following wednesday. So they gave us a loaner car. The next friday rolled around and they still hadn’t called, so I gave them a call to find out what was going on. First they couldn’t find record of the truck in the computer and then they said, “oh yeah it’s fixed, just come get it whenever you get a chance.” Shortly after I arrived to pick it up, went to the cashier and again she couldn’t find record of the truck or the keys to it. She said I’ll be right back and went and talked to the service manager, he came up to me and said that they were going to pull the truck around for me. I asked for the paperwork on what was done and he stated that there was nothing for me to sign. I told him that I needed record of what was done. He disapeared for a few minutes and returned with the paperwork. I drove off of the lot and not even 10minutes into my drive home I started experiencing the same problems. I called them right away and told them what was going on. They told me to bring it back in. So I did. Same issue and they gave us another loaner car for an additional 7 days they didn’t even call us to tell us that they were working on the issue or anything. So I started calling everyday and stopping in to talk to someone. My boyfriend and I wanted to talk with someone else at the dealership to see if anything else could be done or if they could take the truck back since we bought it, had it for a month and only drove it for one week, and it was in the shop for the remainder of the time. They said that they would work with us on finding another vehicle since they obviously sold us something that was no where near reliable. They came back to us with a quote on an F-150 that was $100/mo. more expensive than our already $400/mo payment. Like it was a joke to them. When they spoke to my boyfriend they reffered to him as “young man” totally insulting!! Since then we got the truck back without anything being fixed stating that they could not find any problems with the truck. About a month later the truck mysteriously had no issues, but then suddenly totally broke down on the side of the road, wouldn’t be able to go any further. They made us pay for a tow truck to pick it up and drop it off at the dealership. They told us the repairs werent covered under the warranty and that we would also have to pay $900 for the repair. This repair lasted less than a week. The truck is now in the shop at a different dealership and this mechanic stated that the original repairs to the EGR valve were not even done correctly and that the engine could have blown due to the coolant. Hmmm……..I wonder how they will get out of this mess………:confused:
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Mercury Mariner
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Service Technician
My Lakewood Fordland reviewThis dealership is only 3 miles from my home but because of its reputation, I found myself driving 10 or 15 miles out of my way for mediocre service.
I received a ‘recall’ notice for a transmission part. I decided to give them a try and called and spoke to Mario about scheduling a time and how long it would take. We set up a time and day that worked well for me and he told me 45 minutes. I also asked for an oil change while I was there.
It took 50 minutes from when I arrived ’til I was pulling out. The only problem I have is, if you are going to wash the car, why not dry it? I would rather pay less for the oil change and go thru a 5.00 car wash. At least then it would be dried.
Overall, an excellent experience and I will go back!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ray
My Lakewood Fordland reviewMy husband and I arranged a deal with Lakewood Ford over the phone. We live in Utah, and secured financing on a vehicle before we flew out to pick up the car. When we arrived in Denver, the person sent to pick us up at the airport was an hour late. This person, Ray, come to find out, was our salesman. Finally arriving at the dealership, we were greeted with a “Hi, you’re here.” Upon inspection of the car, it wasn’t as described on the internet. (The claim on the internet was that it had an entertainment pkg. It didn’t!) When we informed the salesman, he was obviously flustered, and went to the sales manager to find out what they were going to do. The sales manager, Rick, came back with the most ridiculous answer. The entertainment pkg was describing the navigation system. They wouldn’t budge on making it right unless we paid more money. Well, we had a check all written out from our bank. No more money to be had that day! They said we could walk away from the car, no problem. After all the negotiating, over the phone, on the internet, and in person, not to mention flying in to pick up the car, this is the way we were treated. Not only were they rude, the car hadn’t even been prepared for us to take home! They knew we were coming, they had over 24 hrs, and it was dirty inside and out, the navigation disc was missing, they had to track down the keys, I think you see where this is going. You might think us stupid, but we took the car home. We thought that our problems were behind us, but after a week of being home, our “free 3-month trial” of Siruis satellite radio just turned off. I called to talk to Ray, and he told me he guessed we didn’t qualify, that the week we enjoyed was from the previous owner (who turned the car in 6 months ago!) and there wasn’t anything we could do. I fixed the problem myself by calling Sirius, and they gave me the 3 month trial. Would that have been so hard to tell me? Call Sirius and activiate your trial? They are lazy, rude, incompetent and down right stupid. I wouldn’t risk the headache (and 5 hours it takes to get a car WITH THE MONEY IN HAND) dealing with these guys.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Ford
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Service Technician
Mike S.
My Lakewood Fordland reviewTwo days ago, I started my ’07 Mustang GT for the 30-mile drive into work. Hmmm. No gauge lights. Odd. Must be a fuse. Hey wait… no tach. No fuel gauge, no voltmeter, no oil pressure, no temp gauge. Interesting. Maybe more than a fuse. As I got rolling, I discovered I also had no speedometer …and, no turn signals.
I drove carefully into work (which is less than 10 minutes from this dealership) and called them. Spoke with R.J., and made an appointment to bring the car by that afternoon.
During the day, I read some of the reviews here and elsewhere. Based on others’ experiences, I wasn’t expecting a very satisfying experience.
I was at the dealership at 3:30 that afternoon. At about 5:45 they informed me that I would need a new instrument cluster. They didn’t have one in stock, but they had just ordered one; it would take 4 to 7 days. They rounded up an ’07 Taurus for me to drive and sent me on my way. I was quite nervous about leaving the car (which I have customized extensively) with the dealer, but there seemed to be no way around it.
Two days later, I’m back on the road, a new instrument cluster installed under warranty, no charge. Mike called me on multiple occasions to update me on their progress while they had the car.
I can’t speak to their sales practices, but I have absolutely no complaints about the way I was treated on this, my first visit to their service department.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Explorer
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Service Technician
My Lakewood Fordland reviewI bought a new 2003 Ford Explorer and an extended warranty from Lakewood Fordland. I just had an issue and they will not stand behind their product. I will never do any business with them in the future.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
f-450
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Service Technician
john
My Lakewood Fordland reviewI took two days off from work at considerable expense, in order to have an abs sensor repaired. the first day i was charged a $116 diagnostic fee to tell me what I had already stated, that there was a problem with abs sensor. the second day i was told they found that they could repair the sensor, for an additional $50, it would take the entire day. so, at the end of the day, I paid, and drove away only to have the warning light come on while on my way home. With a few minutes left in the work day, I called John to explain to him my work truck was not repaired, two days off has cost me $1000, plus the inconvienence of having someone pick me up twice, now will have to be doubled. Since, what I paid for was never done, and I will have to repeat the process. An apology is what I recieved, that, a bill, and a bad taste in my mouth. I was not offered any discount or refund, only a promise that if I take more time and let them have the truck again (unclear how many more days it would take) they might fix it this time.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
1998
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Vehicle make
dodge
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Service Technician
n/a
My Lakewood Fordland reviewAdditional Helpful Information:
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