Koetting Ford in Granite City IL
|
|
|
|
Koetting should go out of business!! |
0 Comments
|
|
November 13, 2008, 7:13 pm
|
 |
|
|
Join Date: Nov 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
|
|
Koetting should go out of business!!
|
|
|
|
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
Escape
Name of Your Service Technician?
don't know
|
|
|
Review Ratings Score
|
| Problem Fixed | 0 |
| |
Greeting | 2 |
| Honesty | 0 |
| |
Time | 0 |
| Questions | 0 |
| |
Promises | 0 |
| Treated | 0 |
| |
|
Overall Score
|
0.29
|
|
|
Dealership:
Koetting Ford
3465 Progress Parkway
Granite City, IL 62040
(618)452-5400
My 2005 Ford Escape was a new vehicle that me and My wife's first purchase. We had thought that we made the right decision  . After a lengthy trip that this vehicle took to Texas (approx. 11,000 miles) the vehicle started having transmission problems and we could not get the vehicle to go into park  . At the same time since the vehicle did not register the park condition the key would get stuck in the ignition and could not be removed. This problem has been and continues to be a somewhat intermittent problem from time to time. Well the dealership determined (@ 3 hours time) that soda or a sticky substance was the cause and promptly billed me $235 for this little incursion. I paid this but to my disgust the problem returned within one week  .
The second time I had to take a day off because of no availability of a rental car (service loaner) from the dealership. I waited all day, and called and learned from the receptionist that the vehicle at 3:30 P.M. CST was not being worked on. However, promptly at 4:00 P.M. I received a call stating the vehicle was ready for pickup and the problem "could not be reproduced". What I find funny about that was the service advisor was able to reproduce the problem as well, or as least at that time. The vehicle would do this again, and we learned that something broke on the back gate and now would not allow the gate to close. So the car now thinks it is being broken into because the gate could not latch properly, and we cannot take the key out of the ignition because it is caught in there again (3rd time now). Well it seems again they cannot reproduce the problem, and the screws that were installed by the salesman were the incorrect ones. They tried blaming me and charging me for this, and I was like "Excuse me, but your sales person put those screws on there!! Also, can I get some screws for the front license plate bracket as well since I am paying for them apparently?" They decided to drop this since my dissatisfaction was already mounting.
During this whole time the best they can do is give me an appointment 3+ days out and no service loaner vehicle. Finally, they come to this decision that they should change the shifting lever and the entire console. However, whether this has been done or not has yet to be seen. The problem still remains but is rather intermittent and I really cannot stand why I pay over $400 for a vehicle that is not reliable. On top of all of this I do not believe that the dealer's service department has any professionalism or expertise on working on the vehicle in question. So therefore I am now avoiding them all together, which so far seems to be a good decision. 
When I took my Ford Explorer Sport trac in there for a brake squeak condition, they advised that "This is the nature of the vehicle." . As of recent I find that the brakes no longer squeak any more. I took the vehicle to a quick change oil place, and for a special price (like $37) they were checking brakes and such, they noticed that I had some brake dust in there and cleaned them for me. So after that point I decided it would probably be best to avoid them now and in the future.
At this time, I have looked for a new vehicle and am happy to be a Chevy Avalance owner. So I traded in both vehicles the Sport Trac and the Escape for this one. True the Escape is and probably still has problems. I look at it like this, if they don't see a problem, well I don't either! Two can play at this game and I have the reciepts to prove that it was "not a problem". So I will use their lack of knowledge of the Escape I had to my advantage! So far I have been very satisfied with my Avalance, and even got the wife a chevy vehicle. Funny all the mechanical problems with the Escape left with the payment. Gosh I feel better! 
One thing that tickles me pink now a days is the fact that ford is only trading at $1.80-2 as of late. If it was up to me and Koetting, it would be worth -$10. . I hope they go out of business honestly, after all least then they can have room for the new Lowes!
My purpose for this was more to inform than to rant. I feel I have the right to rant and am exercising it freely.
Thank you for your time, and hope this information helps you in your dealership/automobile experiences.
David
 Post Thanked 0 times  Post Booed 0 times
|
|
|
Other Useful Searches for Charleston SC
|
|
Koetting Ford is a dealer in Granite City, IL. Koetting Ford offers Ford. Please feel free to Rate and Review the
Koetting Ford Dealership so other Car Buyers can know what Dealerships in the
Granite City, IL area are great and which ones are just so-so. Also, check out our Links
or Google Map below to locate other Granite City Car Dealerships Quick and Easy!
|
|
|
|
Other Dealers in Granite City
|
|
Copyright Car Dealer Check © 2005 - 2009. All Rights Reserved
|
Koetting Ford
