Queens Nissan customers love the no pressure sales experience at Koeppel Nissan. Here at Koeppel Nissan one of the Queens Nissan Dealers our mission is treat every visitor like an honored guest in our home but to the Nissan customers we serve it is much more than a mission statement. Our NYC Nissan customers quickly learn that shopping at Koeppel Nissan means being treated with respect, not having to negotiate or visit multiple NYC Nissan Dealers to get the price you deserve. Being treated like family means giving Bronx Nissan buyers real price quotes on the Nissan they are looking for when they request it. These ways of doing business have helped us stand out from New York Dealers and our New York Nissan customers here in Bronx and throughout the entire state of New York choose Koeppel Nissan.
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Buyer Beware. Mohammed Sehhar either lied to me about the severity of the issues to the car he sold to me or he is completely ignorant. All smiles and giggles when he’s trying to sell you on something but once you buy, all of the promises turn out to be lies. Sure we can take care of this or that, and when you try to have it taken care of they make up a bunch of lies and make you feel ridiculous for even asking. I really feel that i have been made a fool of by these guys. I’m not sure how they have so many positive ratings on this site and other sites across the internet. They must be paying a company somewhere to put up false 5 star ratings. The truth is whenever you buy a car and especially if you buy from koeppel nissan make sure :
1. The car is how you want it before you drive away. Don’t let them tell you that you can bring it back and they’ll take care of whatever your concerned about after you buy the car. The truth is, they lie and waste days of your time trying to get your car the way you want it. In the end you’ll find that they’ve lied to you and whatever the issue was that you had with the car will be a permanent issue for you or you’ll pay someone else to fix it.
2. If they try to tell you that their garage is state of the art, they are telling you another lie. Every experience I’ve had with their Garage people has been terrible and they act like they are doing you a huge favor by fixing your car. You’ll also be wasting a good amount of days waiting to get your car back or waiting in their offices, just to find out that they didn’t fix your car and you’ll have to bring it back over and over again until someone pays attention to you, explaining to them, what the problem is and then you’ll wait some more. Bringing your car to their garage is a tremendous waste of time and will get you very frustrated, their mechanics are terrible too.
3. Don’t ever buy a car the first time you visit their shop. I didn’t buy the car the first time i visited but so many people do. Always and I mean always go back a few days or a week later if you are still interested. Chances are the same car will be there or a comparable one and the price will be much better. The reason you should wait is because you’ll either get a better deal or realize that your experience was not great with the dealership and you’ll take your business elsewhere. Whatever happens it will be in your favor. Don’t believe them when they say, we have someone else ready to buy your car or that your car won’t be waiting. All they want to do is take as much of your money as they can and they will lie and cheat to do so.
Being that i was forced to wait around Kopell Nissans offices a lot, I was able to hear most of the sales folks at Kopell Nissan operate. I witnessed a couple lose their patience with customers and basically try to bully or harass their customers into buying cars. The two i dealt with personally were, Mohammed Sehhar and Joe Clem . I can go on and on about these koppell nissan guys but i have to go now and check on getting my car repaired by a real mechanic and try and forget about these guys. Hope this helps and lastly watch out for the accounting guy you see last. This is where they try to get you to buy a bunch of extra options you don’t need and play with the interest rates they want to charge you. Remember you can always get a loan from your bank and if you threaten to do so you’ll see the interest rate come down fast. Always negotiate and threaten to leave, you’ll see this works wonders in negotiating with these guys. Hope this helps someone out there. Good Luck.
I will not be doing any more business with Koppell Nissan and will make sure my family and friends don’t either.
I recently purchased a brand new 2011 Nissan Murano from Nissan of Darien in Connecticut. As part of the purchase, Nissan of Darien was able to obtain my new york plates and registration but could not handle the New York State Inspection. They recommended Koppel Nissan as a place to have the necessary New York vehicle inspection done, so I scheduled an appointment. When I brought the car in for the inspection I was processed by a man who I was told was named Tony (older gentlemen working the office of the service department). I informed Tony that when I purchased the car, it hd been detailed by Nissan of Darien and they had accidentally removed the two little pieces of weather stripping that sit behind the rear license plate and prevent it from rattling against the car. I asked if they could be replaced. Tony said it would be no problem. I waited to have the work done and when it was finished, Tony informed me that they did not have the stripping but had used an alternative.
Imagine my surprise when I go to my car and find that Koppel Nissan has poured a liquid black silicone adhesive (resembling tar) all over the bottom of my license plate, gluing it to the license plate frame. The job wasn’t carefully done. Instead there were globs of the stuff pouring out of the edges of the license plate frame and onto the plate itself and worse, onto the paint and surface of the car. I was furious and immediately asked that this be removed and asked to speak with a manager. The service person told me that there was no manager and when I asked for a name they refused to provide it. Instead I asked for Tony to be brought out. Tony inspected what was done and rather than apologize and look to correct it, instead proceeded to rudely tell me that if I didn’t want that that I should not have asked for it, and that that is what I wanted. I explained that what I wanted where the two little squares of stripping to be replaced, not for silicone goop to be poured all over my license plate, plate holder and paint of my brand new vehicle. Tony instructed a service center employee to remove what was applied. The employee in turn proceeded to bend my license plate holder rather than remove it and was about to apply solvent directly on the plate while still attached to the car. I stopped him and insisted that the plate be removed so that solvent would not damage the car’s paint. When the employee removed the screws holding the plate, rather than come off, the plate remained stuck to the car. When he attempted to removed it, we found that a large glob of silicone had been applied to the back of the license plate and in turn had been pressed directly onto the paint of my brand new car. I asked that this be removed and again asked to speak with Tony to show him the silicone on the paint. Rather than be understanding or helpful, once again Tony proceeded to be rude. Upset I asked Tony to have my information purged from Koppel Nissan’s service department computers. Tony in turn proceeds to yell at me in the middle of the service department telling me that he was not going to remove anything and that since I had gotten my inspection done at his dealership that there was nothing he could do. I asked that then I not be scheduled for any regular maintenance (choosing instead to drive 45 minutes back to Nissan of Darien for my regular service appointments). To this Tony replied with obvious sarcasm that I should not worry about HIS dealership contacting me for anything.
The story, however does not end there. As the plate is being cleaned, the service attendant, rather than use soap and water, instead uses break fluid to remove the silicone he applied. The result is that he proceeds to partially dissolve the paint on the license plate itself (this is a brand new license plate that is no more than a week old). He ends up causing some of the print to run and completely removing part of at least one of the numbers. I asked that the other service person (not Tony) be called. This man was far more professional and apologized for Tony’s behavior. However, when I showed him what they had just done to my license plate, his reply was that there was nothing they could do about that and that I should call the department of transportation – in other words, too bad.
Lastly the inspection was finished correctly but when looking at the windshield where the sticker was placed. Rather than clean up after themselves, the service person left hand prints all over the interior of my windshield.
Is this the way in which Nissan Koppel does business? If so it is completely unacceptable.
When someone comes in with a $40,000 car made by the company you represent, even if I didn’t buy it from your dealership, I expect courteous and professional service. I came here for convenience not because I had to. Instead what I received was rudeness, TERRIBLE service, and damage to my license plate. Koppel Nissan employees at no point made any attempt to try and remedy the situation or offer anything in return as an apology for damaging my property. If this is the manner in which Koppel Nissan treats its customers, then I much prefer to go out of my way to avoid any future interaction with Koppel Nissan and instead drive 45 minutes away for future service, as I know that at least at Nissan of Darien the employees will treat my property like they care and will treat me with professionalism.
Based on the treatment I was afforded, I suspect that this review most likely means nothing to Koppel Nissan and that no attempt will be made to try and fix the damage that was done. An apology is not the purpose of this letter. The owners and managers of Koppel Nissan should try and teach their employees that its customers spend very large amounts of money at their dealership dealership, and when they do they expect courteous and professional treatment. Customers go to to the dealership because they want to, surely not because they have to. In these very difficult economic times, I would think that Koppel Nissan’s employees would consider going the extra mile to make sure that they retain and not lose customers. In my case, Nissan Koppel has lost a future customer.
I would strongly advice anyone considering this dealership to avoid it like the plague
On July 21, 2011, I put a down payment of $3000, using my debit card, to lease a vehicle at this vendor. When given my options, I decided not to continue to purchase any vehicle from them. On Saturday, July 30, 2011, I stopped by the dealership and asked the sales manager, Romero (I didn’t get his last name) to refund my deposit. Romero replies, “your refund will be processed on Monday because we do not process refunds on the weekends.” I said OK and left. The following week goes by, I checked my bank account everyday to see if the funds were refunded. It was not. Coming from a banking background, I understand that these transactions take a couple of business days to go through. So I wait until the following week. August 10, 2011, I still do not see the refund in my account. I called Romero and he replied, “I need your credit card number.” A week and a half has past and Romero decides to tell me that my credit card number was needed, and he only told me because I called him to ask about the refund. I gave Romero my card number. He tells me, “your refund will be processed first thing tomorrow morning (Thursday) because it is after five o’clock and we do not process refunds after that time.” I wait patiently. I called him back on Monday, August 15, 2011 and Romero replies, “I processed the refund last Friday and you should be seeing the funds in your account any day now.” It is now August 18, 2011, I called AGAIN and spoke to Joe, the other sales manager, because Romero is off. Joe tells me he has my file and will refund my down payment today. I told Joe that I will be coming into the dealership and I want a copy of the refund, which was provided for me. I examined the receipt and saw that the transaction was processed on 17:35, surely after 5pm. I don’t know where Romero comes up with all these rules about refunds. I told Joe about my experience with Romero and Joe did not seem to care of how his employees handle customer service. I would expect better customer service from a company such as Nissan. I did not get this from the sales manager, Romero or Joe. He is incompetent and irresponsible. I am glad that I did not continue my business with Nissan Koeppel. I expect better service from someone who is in management. Honestly, I don’t know how Romero is a manager of a large corporation. He’s not capable of handling an easy transaction such as a refund, I can’t imagine how he deals with more important responsibilities. An employee like Romero hurts your company’s reputation and with that, it hurts your business. I would never recommend this dealership to anyone nor will I ever deal with them myself.
Your company need to train its employees to provide a better consumer experience. I work with a corporation who incorporates great customer service to the fullest. There are people who have or can learn it, and there are people who cannot. The people who cannot should not be handling your prospects or clients. Romero, the “sales” manager should be the employee who acquires excellent service qualities, since he is the manager of sales. He has to lead by example to his follow employees who he manages.
It’s my third Nissan that I purchased at Koeppel Nissan. I had an excellent experience with the Sale Consultant “Wilson Lliguichushca” and the Manager Joe Clem. I had the pleasure to meet the General Manger Mark Harrintong. I will continue doing business with Koeppel Nissan because they earn my trust.
This is the worst place. They say one thing and they do another. I would not recommend this dealership to anyone. I ask for my money back after three days and still I don’t have my money.
The Service department at Koeppel Nissan lacks the “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t have the parts in stock so they returned my car and ordered the parts. The service advisor, Teddy Castillo, said that he would call me as soon as the parts arrived. After two weeks of not hearing anything, I decided to call them, seeing how I already paid for the parts. Teddy was out that day, so I got transferred to the Parts department where I was informed that the parts for my car arrived a long time ago. So I scheduled another appointment. On a side note, when you call the Koeppel Service department, be prepared to spend half an hour on hold, only to speak to a secretary who knows nothing about the status of your car. When I brought my car in for the second time, Teddy was not there so I had to deal with another Service Advisor, Priamo Perez, who of course had no idea what needed to be done, but nonetheless said he would call me to give me an update on the status of my car. Two days passed without me hearing anything from Koeppel, so once again I had to call them to find out what’s going on. I was told that the car is being worked on and hopefully it’ll be ready tomorrow. The following day I got the first and only call from Koeppel – I couldn’t believe it! I was informed that my car was still not ready (surprise, surprise), but that it would be ready on Monday (they called on Friday). So comes Monday and of course I don’t hear anything from them. So I have to call them yet AGAIN to find out what’s going on. And once again I’m given the run around and told that it’s a very big job and that it’ll be another day before my car is ready. Mind you, I had the front bearings and axle seals replaced the year before at another Nissan dealer, and it took them less than a day to get it done. Finally, the car was ready a week after I brought it in. In short, the communication from the Service department is nonexistent and they take their sweet time working on your car. In the future, I’m taking my car to another dealer and would recommend you do the same. Having read other people’s reviews, now I’m just hoping that the car doesn’t break down in a week.
Wow, where do I start. I was literally treated like a criminal from the “service manager” who called me a “con-artist, and a bullshiter” and threathened to call the cops. I was speechless to hear these words from them. Horrible customer service, would never go back to this dealership and hope no one else gets treated the way I did. You should be fired “Bob”
i was offered a 500 rebate and 1.9 % financing by the salesman,when we sat down with the finance manager he told us that we could not have the 500.00 rebate plus the 1.9 finance promised by the salesman i then informed the general manager that i wanted to cancel the deal and go somewhere else so he took 400.00 off the price but this dealership is totally unscrupulous go elsewhere for a car qa25
I purchased a 2008 Chevy Malibu from this AWFUL dealership. I went to pick up the car on 9/1/2010… upon leaving the AWFUL dealership the radio display stopped working, I noticed a crack in the windshield, the brakes were grinding, and the windshield wipers were worn. I immediately spoke to the sales person (FRANCESCO LABBATE) who sold me the car (stole my money). he (FRANCESCO LABBATE) told me the car would be repaired with “no problem” I brought the car back to the AWFUL dealership on 9/3/2010 for repairs. Later in the day I was told that the brakes “were cleaned” (whatever that means) the wipers were changed, but the crack in the windshield was not repaired ( even though i was told that the window was being repaired and thats why it was taking so long), neither was the radio. When i complained to the sales person (FRANCESCO LABBATE) and manager ( SOME FAT SLOB WHO WAS TO BUSY EATING TO GIVE ME A STRAIGHT ANSWER) they both said nothing could be done about it. that the radio was not covered by lemon laws and would cost them to much money to replace. I would not have taken the car had i not been reassured by the salesman (FRANCESCO LABBATE) a manager (SOME FAT SLOB STUFFING HIS FACE) that these issues would be resolved. I was lied to and deceived by this dealership. I think what this business and this salesman (FRANCESCO LABBATE) has done is disgusting. I feel as though I have been robbed at gun point.:mad:
Guarantee loan approval is a scam. I had a 5pm apt. with Francesco who made me wait 30 minutes before he gave me an application to fill out. He said since I owned a home and had a good income even though my scores were low I would not have a problem getting a loan. After filling out the application he told me to go and pick out a car. We found a car which was priced at $12,995. When we returned to Francesco he ran the numbers and said we would have to put $5,000 down to get the car. I asked him to try to get it down to $4,000. He went to speak to his “boss” . He came back 35 minutes later and told me I had to put $5200.00 down the price of the car went up to $13,995. I spent a total of one hour and 45 minutes being jerked around. Each time he came back to me with a different price and a different down payment. It seemed to me he didn’t know what he was doing. He was extremely unprofessional and very shifty. Stay away
I leased a Maxima in 2005 from this dealership and had a pretty basic experience there during that time frame. I came in, knew what I wanted, paid the price I expected and was on my way.
After I returned the vehicle, I needed a lease return letter from Koeppel to the DMV in order to verify my insurance lapse.
I spoke with Ramiro(As I was told by him and others there that he was the only person who could do this) and he told me to call back at a time when his accounting department was open. The next day, I called again, and gave him my information and what I needed on the letter. He said he would have it out by Monday. Wednesday comes, I still haven’t gotten the promised fax. I called again to follow up, he puts me on hold as soon as I tell him I have not received it yet and I wait on hold for 20 minutes, after which I hang up and call back. The person answering the phone tells me he stepped out and would be back in a half hour. He put me on hold and left.
I called the GM of the dealership, and left him a voicemail explaining this whole fiasco, and still have not gotten a call back- FOUR DAYS LATER.
Moral of the story: This dealership takes your money and then doesn’t care about customers after that.
I was really disappointed with the quality of customer service at this dealership. The sales associate did not provide superb service, but at least he was not rude. However his manager was rude and cocky. He totally was belittling us to make himself look good. How degrading! I felt so violated. He guranteed us the car of our choice in one day. Since he promised us we decided to go forward with the deal. And guess what he lied! They were not able to get the car in the time frame they had guranteed us. They also have poor follow up skills. They knew they were not able to get the car, but didn’t even have the decency to call. We had to constantly call to follow up. When they swiped our card there was no hesitance. I guess they will gurantee anything to put the sale together, but can’t deliver. Is this the new trend to pratice business?
Customer satisfaction = 0. I would definitely not recommend this dealership to anyone. Don’t waste your time. This dealership is dishonest, unethical, irresponsible, disrespectful.
Sales Manager Saiful Islam and his salesman Jay with the Used Auto Department at Koeppel Nissan are dishonest. I contacted them over the telephone with regards to a vehicle listed on the internet. I requested pictures of the vehicle since they had not posted any online and I was shopping from out of state. They informed me that they would go take pictures that day and email them to me. After a few days they never did, so I called back and inquired as to why. They gave me a bunch of excuses and stories about their internet department was suppossed to and was backed up, etc. This cycle repeated a few times resulting in no pictures each time.
I inquired about the vehicle thoroughly and they went on and on about how fantastic it was and how both they personally and their department had gone over it from head to toe and there was nothing wrong with it.
I purchased the vehicle from out of state and had it shipped. The car had some sort of acid stains or corrosion all over it that can not be removed, had eaten into the paint, and will require body work and re-painting.
So much for honesty and integrity. In actuality I feel sorry for individuals like Saiful Islam and Jay. There are so many wonderful, caring, and stand up people in the world and they will never know what it feels like to live their lives like that.
After having a bad experience with a dealership in Brooklyn, I checked out a few dealerships with the Better Business Bureau of New York (newyorkbbb.org). I found two dealerships in my area that had an A rating. The first dealership I called would not discuss pricing over the phone, so I called Koeppel Nissan (the other dealership with an A rating). The sales agent, Chad Moussignac was terrific! He was very open to answering questions and discussing pricing on the phone.
I went in to meet with him at the dealership on a very busy President’s day and he was extremely patient and helpful. I had a lot of questions about financing and he answered all that he could and brought his manager, Ramiro Taveras, into the conversion when we got down to the final figures. Ramiro answered everything thoroughly and never pressured me to make a decision one way or another. Very refreshing!! I walked out of the dealership happy and feeling confident that I understood all of the terms of the deal. I would highly recommend both Chad and Ramiro to anyone who is looking to purchase a new vehicle.
I called about an ad that I had seen regarding an 07 Honda Civic SI. I was in a bind because I was heading to Atlanta for a few months due to school, and my car had given out on me 3 days prior to leaving. So I had to start calling dealerships to give me prices for cars I was interested in over the phone (for anyone who has dealt with dealerships it is usually impossible to get prices over the phone). The car was listed at 14,995 for a 2007 Honda Civic SI with 16,800 miles on it. I called and right off the bat, I was given the price of 13,995, with he possibility for even more savings. I was on my way to that area to check out another dealership, so I went to check things out. When i went there and told them the price I was told over the phone, he was a little skeptical, and called his manager and confirmed. I guess it was his manager whom I had spoken to earlier, because his manager was able to confirm my name, the car I was interested in, and the price. He wasn’t able to reduce the price anymore, but I was surprised it wasn’t a big “bait and switch” situation. 13,995 is a pretty good price for an almost new Honda Civic, let alone an SI.
I decided this was a better deal than the other dealership I was on my way to, so I decided to go for the buy.
The only issue I had along my way to Atlanta was the 3rd gear (difficulty putting it in, and it sometimes popping out of gear). This issue I got repaired under warranty at Ed Voyles Honda in Atlanta without a problem
From start to finish this turned out to be one of my worst decisions for the decade. The salesman put on a smile and promised me to things from fixing the slow leak on the front tire (which was supposedly was the cause of the scraping sound coming from the front driver side, it was’nt), to detailing, replacing the back wiper and giving me a 100,000 mile power train warrenty included with the agreed price. This guy lied through his teeth over and over again while smiling at me and my pregnant wife.
I have now brought back the vehicle for a list of problem that have not been fixed. I have also asked the salesman to replace the bad front tire and confronted him about be a liar, he then cursed me out over the phone.
Lastly, I have tried to reach out to the sales manager to help fix the issue and he never returns my calls. Stay away, the dealership is BAD NEWS!!
great low sales presure:), no up sale:), to long for me I like to be in and out of these place :(but when u buy a car those are the breaks,
Change my car without a problem:)
While the sales person was quite pleasant throughout our 2 week dealings with him, he continuously lied about the financing approval from the bank, immediately asked for a $100 “good faith” deposit, promised every day that we would leave home with a car, but we never did, kept changing his story about how much we were required to deposit for the car, from $2,500, then another $100, to finally telling us that we needed to put down another $2,000. The last encounter at their lot kept us waiting for almost 2 hours, while he finished another transaction, all the while saying he was working on getting financial approvals. This place is a sham!
I purchased a 07 dodge i am in love with car. had no problems it was no pressure to buy they gave me a car fax when requested and no problems trading in my 99 saturn (car from HELL)I do recommend this dealer and if u dont want to feel pressured talk with sell rep Joel they also have a web page where u can look to see what cars they offer before u go in Koeppelnissan.com. Theres my story no horror tale I have a great car with low miles 25k to be exact what more can I ask for Thank u Koppel nissian Located on northern Blvd and 74st Thanks so much and yes ill be back when I am ready to trade my car in. And i drove off the lot the same day.:cool:
xoxooxoxoxoxooxoxo
DEe
I met with a salesman as a walk-in about a lease. I wound up being pressured into leaving a deposit for $329. I did want the car, but I wanted to just come back in a few days when I was ready, however the manager really preferred to take a deposit PROMISING it was completely refundable. Well, the next day I got a phone call with a better price and a lower out of pocket expense, and went back to Koeppel two days later. They all gave me a hard time to get the deposit back. They refused to meet the price that I am now getting the car for and demanded I show them paperwork to prove that the prie I was getting is truthful. I am very dissappointed with this establishment the first day I went there the seemed very nice and worked with me to get a good deal. But as we all know in the current econimic times it is important to find the best deal possible. They got me completely worked up and upset and after nearly 40 minutes of arguing and screaming at me inside the dealership and still I left without my $329! According t them, they do not refund money over the weekend which is bullshit and it’s my own perogative as a shopper to buy with whome I please to. Not to mention the fact they said it was 100% refundable proving them to be liars and not honest to their word!!!!:(
PS Pedro was a very nice salesman, however it is still part of everyones job tos tick to their word
:)i had a check engine light on peter took good care of the car and the tech explain the problem whit the car (billy) thank you so much the problem was fixed the 1st time
The owner is very rude it seems as if he doesnt want money and is extremely un helpful , during a time where the auto industry is at its worst , you would at least expect some good customer service. but thats not the case with these guys. They need to change there management and become more positive and need to negotiate prices a little better to help the customers needs and then they will be good.
i was greeted properly,my salesman had complete knowledge of the titan that i was interested in.there was no pressure to purchase now, it was a very comfortable experience. the price was very good and they delivered my truck to my business on long island for no extra charge .when i buy my next vehical i will see my salesman at koepple and try to purchase it from him
😥 I just went to purchase a tire and replace the spare with the new one.I stopped by the location at Jackson Hgts to make an appointment two days before and got the price. However, the appointment did not matter; the day scheduled I had to wait for 2hrs and 22 minutes just for them to take and leave my car. They called me to let me know it was completed–gave me a $87 dollar price difference than the original amount. When asked -they claimed there was a different person at the parts section who made a mistake also argue that the labor was more due to complications.
No waiting to pick up the car, I thought this was good. Unfortunatly, they had change the wrong tire (one of the good ones instead of the spare) and had to find it which they had already place as garbage. Had to wait another one hour and 41 minutes for them to replace the spare tire with the new one, find my good tire and place it back.
I had to wait for my car 10 days. when they said at first the car will be ready in 3days. It was a waist of time. My Salespearson did not answer his phone, not to metion he never called.
Stay away from them. 😡
I took my 2004 Nissan Quest SE to have
BrakePad Change/Engine oil change and renew inspection.However i notice that my car had dented spot on Driver Side door.First of all they refused to fix and show unrespect by Service Technician.This is my bad expereince with Nissan.NOT RECOMMENDED TO USE NISSAN SERVICE
at this place.It could be your nitemare.
I have carry ploblem with Rear Passenger right side door for 3 years.They had fixed it Twice but unable to solve the ploblem.
Not recommended to buy this car.
Bad Dealer!!!!
they try to get you to pay a deposit with a low price but they come up with an excuse about your credit not able to meet their bank requirment and ask you to sign up for a higher rate. when you refuse and ask for your money back they will give you a attutide. worst experience. 😡 😡 😡 nissan koppel is really a hell that you never should visit… 😥 😥 😡 😡 😡
A dealer cannot make excuses for a bank rating your credit as worse than prime. Federal law requires that all dealers must start every deal at the same interest rates for all customers as not to discriminate. A dealer is not going to use the worst rates available because they would never sell automobiles. They will share payments to you and every customer at the premium tier level available to all customers, provided they qualify with good credit. Unfortunatly your credit did not qualify. Don’t blame the dealer. The dealer doesn’t win if you walk away from a deal. I’m sure they returned your money and maybe your attitude was the cause of thiers.