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Kitahara Pontiac GMC Buick in Fresno CA

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Kitahara Pontiac GMC Buick

(559) 431-2020

5515 N Blackstone Ave
Fresno, CA 93710

Overall Rating 1.211.211.211.211.21
Sales Rating No Ratings Yet
Service Rating 1.211.211.211.211.21

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April 25, 2007, 10:55 pm
Paula
Car Dealer Check Member
 
Join Date: Apr 2007
Reviews: 1
Review Comments: 0
Forum Posts: 0
Paula

Default POOR SALES/AFTER PURCHASE SERVICE
1.141.141.141.141.14

Would You Recommend this Dealership?
No

Were you given an accurate wait time?
None Given

Why was your vehicle being serviced?
Repair

Name of Your Service Technician?
BUICK

Make of your vehicle

Year of your vehicle
2003

Review Ratings Score
Treated1    Promises1
Questions1    Time1
Honesty1    Greeting2
Problem Fixed1   
Overall Score 1.14

When Patricia purchased her car, I co-signed for her.We found later that Kitahara had written the contract in my name, not hers. A correction to this was never made. The extended service agreement was not in her name either. When her manufacturers warr. expired in 10/06, her vehicle required repairs. The company holding the ext. warranty (Western Gen. Corp, or Heritage)advised they were not going to pay for repairs because of the difference in names on the contract, on the authorization for repair. All attempts to clear this up were met with resistance from Kitahara as well as W.G.C. A request for refund of the purchase price for the warranty was met with delays in processing, and out of $1899.00 total paid for contract, Patricia was reimbursed $354.00. Repairs on the vehicle at the time of orig. incident were under the manuf. warr. Second repairs should have also been covered. Since her extended warr. was not actually in effect, she should have been reimbursed the whole amount. Kitahara has never been truthful in any of the dealings she and I have had with them and I will never recommend this company to anyone, nor will I ever purchase a vehicle from them. It has been a constant hassle to deal with these people. :x :x :x
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April 25, 2007, 8:02 pm
Car Dealer Check Member
 
Join Date: Apr 2007
Reviews: 1
Review Comments: 0
Forum Posts: 2
patricia is on a distinguished road

Default Dissatisfaction with continued after buy service
1.291.291.291.291.29

Would You Recommend this Dealership?
No

Were you given an accurate wait time?
None Given

Why was your vehicle being serviced?
Maintenance

Name of Your Service Technician?
WHOEVER HADN\'T BEEN FIRED OR QUIT FIRED OR QUIT

Make of your vehicle
bUICK

Year of your vehicle
2003

Review Ratings Score
Treated1    Promises1
Questions1    Time2
Honesty1    Greeting2
Problem Fixed1   
Overall Score 1.29

<b>I think others should know that extended warranties are a crock, THEY SHOULD NEVER BE PURCHASED AT THE TIME OF THE SALE. And never from WESTERN/Heritage. :x
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Kitahara Pontiac GMC Buick is a dealer in Fresno, CA. Kitahara Pontiac GMC Buick offers GMC and Pontiac. Please feel free to Rate and Review the Kitahara Pontiac GMC Buick Dealership so other Car Buyers can know what dealerships in the Fresno, CA area are great and which ones are just so-so. You can also use the Map below to locate other Fresno Car Dealerships quickly and easily!
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