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I took my Honda Civic in for a noise coming from the engine compartment (lose belts) and the check engine light was on (bad O2 sensor). The sensor was under an extended warranty. They fixed the sensor, changed the oil and filter and tuned up the car for nothing. They checked the tires for tread and pressure for nothing, and replaced an front axle. They charged a reasonable price for the axle. I had the car back the same day. Great service!
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BAD SERVICE BAD BUSINESS***This Review is not Verified by tobe green***
** This review is not verified by tobe green ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
0
Greeting
5
Honesty
1
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.75
KEELER MOTOR, latham, NY- I would stay away from these "Car Salesman." This was by far the worst sales experience I have ever witnessed. I had always thought highly of Keeler Motors as my family has bought cars from them for years, this is no longer so.
We reluctantly own a used car purchased from Keeler with a PURCHASED warranty and have had nothing but problems EVERY time is needs a COVERED part. The warranty company, "United Car Care," they work with has destroyed any relationship I would have with them. I have been lied to by every one at Keeler including the Sales Manager, Finance Manager, and Service Manager all within a month of owning a car purchased there. I have been refused repairs by the warranty inspectors as well as the dealership, had DEALER DIAGNOSED problems denied to even exist, and fought tooth and nail for ETHICAL business. My only success has been talking to lawyers and creating cases by collecting physical proof. Being aware of THE LEMON LAW has been a great help, as they seem VERY knowledgable of how to protect themselves and when to give in. We purchased a warranty for "PEACE OF MIND" and confidence, the "warranty" has been useless as well as both the dealer and warranty company. I will be happy when our warranty ends and our relationship with this dealership is over. I will however be sure to mention them any time cars come up, as a dealership to NOT do business with.
:x
The first time I took it in there was to have some scratches buffed out-they left wax or whatever it is they use-on my car...you could still see the swirls. The second time was due to a noise and a vibration...they fixed the vibration and not the noise. They also bent up my front license plate. They get the car to fix the noise and hear this noise but can't tell where it's coming from...they also asked "can you come ride with the technician to point out which noise exactly you want fixed?" If there's more than one, can you fix then all!!! Long story short, we pick up the car and there's an awful burning smell and smoke coming from my tires and black stuff all over my rims...they had left a BUNGEE CORD under my car the last time they "fixed" it!!! It smoked and melted and I'm really lucky it didn't catch fire and kill me! And all I got was an apology. They SUCK!!!!!!!! My car was in their service dpt. at least once a week for a straight month and a half and it still has a vibration-they also didn't put my fiance's oil plug back in all the way when they changed his oil and we ended up stranded somewhere overnight 4 hrs. from home.
The sales experience with the guy I bought the car from wasn't that bad, altough we got a crappy price. It was the lying from the sales managers and the non-response from the ill-present GM that was awful. The service dpt. did us SO wrong that we tried to give Keeler, as a whole, a chance to make it better, but they didn't even try. In fact, they wouldn't even give me what I paid for my car a month and a half after it was bought, and after you read about my service experience, you'll understand why we're so upset. No one there wants to take responsibility for my being put in a bad car and then it never being serviced correctly (it was in their service department at least once a week from the week I bought it). Never, ever go there. Also check out other complaints from other consumers on Yahoo Local.
This dealership dropped the ball in all areas from finance to service and nobody seemed to care.This was the worst experience I have ever had buying a new car.I WILL NEVER GO BACK FOR ANYTHING OR RECOMMEND THEM TO ANYONE!!!!!!
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Keeler Honda is a dealer in Latham, NY. Keeler Honda offers Honda and Used Cars. Please feel free to Rate and Review the Keeler Honda Dealership so other Car Buyers can know what dealerships in the Latham, NY area are great and which ones are just so-so. You can also use the Map below to locate other Latham Car Dealerships quickly and easily!
Keeler Honda
Great Service
BAD SERVICE BAD BUSINESS