Ayres Don Pontiac GMC Honda
Ayres Don Pontiac GMC Honda Reviews | Ayres Don Pontiac GMC Honda Reviews on Car Dealer Check |
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| My two cents |
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February 25, 2008, 3:45 pm
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My two cents
$900 later and my problem isn't just not fixed, it's worse! My initial issue was my key sticking in the ignition. After replacing the entire ignition switch and the entire gear shifter assembly, now they're saying the problem is with the gear shifter cable. My car has been misdiagnosed twice now. The third time I called them to look at it AGAIN, I was boiling. I say this because after the last time they had looked at it to tell me the cable needed fixed (I waited, hesitating to pour any more money into it), the gear shifter release button was extremely hard to push in. Well now I couldn't get it in gear AT ALL, and it left me stranded, missing class and work. This was at 10:30am on a Thursday morning. I talked with the service technician, Kevin (never remotely friendly), and then asked to speak with the service manager, Ed Feasby. Well at 4:30 pm that day when I still hadn't heard back from him, I called again. He was still "unavailable," and I left another message. He ended up calling me back at 6:30 that night when I happened to be in class and unable to answer the phone. His message said he was just on his way out, he was going to be gone all day Friday, and he'd get back with me Monday. This wasn't good enough for me. They had made me stranded and wanted more money on top of the $900 I had already paid so I called back Friday to speak with the General Manager, John Dullaghan. He was in a meeting at the time and hasn't even bothered to call me back yet (5 days later). I called yet AGAIN on Monday and finally got a hold of Ed. It didn't do me much good though because he kept blaming everything on the cold. I guess it was the cold's fault that they made my problem worse (I've been through weeks and weeks of much colder weather than we're having currently), it was the cold's fault that they misdiagnosed my problem...twice, AND apparently it's the cold's fault that it took them 4 days to get back with me, leaving me hanging in the lurches. The best he could do was offer to pay to have my car towed in. Yeah, thanks. I'm going to spend a total of about $1150 so that my key comes out, and you can pay $50 for a wrecker. That's just great. I told him that since I didn't have any other choice that I'd go ahead with it, but that I wasn't going to be happy about. THEN, he tersely replied "Well then what incentive do we have to pay for your wrecker?!" It's like they've added insult to injury again and again and again. The problem has been compounded many times over, and the worst part is, they don't even care! No apologies, no discounts, no loaner car - nothing. If you choose to go here, that's your choice to make, but if/when something happens, don't say I didn't warn you. Next up, the Better Business Bureau.    
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