Joe Machens Toyota Scion in Columbia MO

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Joe Machens Toyota Scion

(573) 445-4450

900 Bernadette Drive

Columbia, MO 65203

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Sales Rating
Service Rating	No Ratings Yet
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deceptive selling and poor followup

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July 3, 2008, 6:39 pm

wtrpntr

Car Dealer Check Member

Join Date: Jul 2008

Reviews: 1
Review Comments: 0
Forum Posts: 0


deceptive selling and poor followup

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Scottie Justice

Review Ratings Score
Pricing	2		Greeting	1
Honesty	0		Time	2
Questions	0		Promises	0
Financing	3		Treated	1
Overall Score		1.13

We were sold a protection package that included 4 items. We noticed after the sale that they had checked the "declined" box on one of the items, the rust inhibitor. When we questioned it, they said that Toyota does not recommend rust inhibitor. Toyota's customer service agrees with this. We said that we were unhappy that we bought something we didn't receive. They will not refund the money for something we paid for but did not receive.
Our purchase price of the car included cruise control to be added within 3-4 days of the purchase. They were to call when it was in. After a week I called them and had to arrange the appointment with the third party auto shop myself, because Scottie never got back to me. Funny, he called twice a day BEFORE we bought the car.
AVOID THIS PLACE!!!!

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Joe Machens Toyota Scion in Columbia MO

Joe Machens Toyota Scion

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