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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Best Left Blank
Review Ratings Score
Pricing
0
Greeting
1
Honesty
0
Time
0
Questions
1
Promises
0
Financing
0
Treated
3
Overall Score
0.63
High pressure, deceptive practices, no help once they have your money.
I purchased a used 3-year old vehicle from this dealership a few months ago. The purchase experience was unbelievable, they had 3 different prices listed on the car (internet and sales floor) and used each one to negotiate with depending on how they saw the deal going. At one point they put my offer on hold to see if they could get a better offer from someone else!! There is a LOT more to this experience that is truely unbelivable - never been through this type of car buying tactics before and I have purchased a lot cars over the past 40 years!
The car was equipped with push button start and only required a key fob to start. When asked about the keys required to lock the glove box and open the truck I was told to go to any dealer (this was not a Toyota) to get the keys made and get a second key fob. They would reimburse me right away - two + months later still have not received the $200 for the keys/fob (BTW - it's not easy to get keys to a car without paperwork, title, etc).
How about the absolute clincher - I haven't had the opportunity to drive the car that much because it's been in the shop for numerous engine repairs. I got myself a 3-year old, 17k mile LEMON!! RUN, don't walk, away from this dealership!
Have used this dealership for approx 3 years to service my Camry and Tundra. I have now moved to another dealership. Always pressured with upsell work, some of it very expensive, and on several occassions never fixed my original problem. In one case with my Camry, had it several times for same problem, they talked down to my wife when she tried to explain the problem. Best of all - after warranty ran out - you guessed it - they found the problem! Needless to say I took it to another dealer who was able to get it fixed under warranty. I would RUN, don't walk, away from this dealership.
I've had to deal with JNT on several occasions over the years - in the early 90s I owned a Celica and have a Corrolla now. In the interim I've owned a Honda and Saturn - both for which dealership service was impeccable. For each of the Toyota's on the other hand, I could expect to be run around and given diagnoses for unnecessary service work (based on feedback from a second opinion). I have no idea why Toyota has such a good service reputation, the service provided from Jim Norton Toyota certainly isn't contributing to it.
Jim Norton Toyota is a dealer in Tulsa, OK. Jim Norton Toyota offers Toyota and Used Cars. Please feel free to Rate and Review the Jim Norton Toyota Dealership so other Car Buyers can know what dealerships in the Tulsa, OK area are great and which ones are just so-so. You can also use the Map below to locate other Tulsa Car Dealerships quickly and easily!
Jim Norton Toyota
Deceptive Business Practices
Not Recommended