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1557 Bald Hill Road
Warwick RI 02886
(401) 821-1985

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Overall 3.603.603.603.603.60
Sales 2.382.382.382.382.38
Service 5.005.005.005.005.00
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Customer First
July 24, 2008, 8:27 pm
 
Join Date: Jul 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
mlrdng is on a distinguished road
5.005.005.005.005.00
Default Customer First

Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
Yes

Year of your vehicle
2007

Make of your vehicle
Mercedes-Benz

Name of Your Service Technician?
Matt

Review Ratings Score
Problem Fixed5    Greeting5
Honesty5    Time5
Questions5    Promises5
Treated5   
Overall Score5.00

I was able to get in the same day I called with a courtesy loaner car. My ML350 was repaired the same day, washed and delivered back to me. Great all around service and friendly staff.
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Unbelievably In Competent
May 7, 2007, 4:30 pm
jamesdnewportguy
Car Dealer Check Member
 
Join Date: May 2007
Reviews: 1
Review Comments: 0
Forum Posts: 0
jamesdnewportguy
2.382.382.382.382.38
Default Unbelievably In Competent

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?
mike mckinley

Review Ratings Score
Pricing2    Greeting3
Honesty2    Time3
Questions3    Promises2
Financing3    Treated1
Overall Score2.38

I have never worked with such an incompetent group of people in my life !! Especially sales people.
From the time they said they would not sell the vehicle at the price we were quoted two days before, to now, just trying to get the registration.
We have spoke with the salesperson, sales manager, finance manager, and finally general manager. All have been untruthful, unapologetic, and couldn't care less about how they deal with you.
I'm curious to see how the service issues will be dealt with (they are supposed to fix a cup holder as negotiated when they purchase was made).
If you do buy here, do your homework and don't pay a dime more than you HAVE to...it won't make a difference either way.
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