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My second encounter with this dealership proved to be of similar disappointment as the first.
First time, a few years ago, I arrived just prior to closing. A sales person spoke with me and then went back into the show room. They then proceeded to close up leaving me stranded. I was told by a relative the same thing happend to them.
Second time, just recently, spoke with a sales person about a new vehicle. We got all the details about the specific vehicle we were looking for. I then started to negotiage the price and was told, if you want the vehicle you have to pay MSRP.
The US tax payers bailed GM out with 60billion of their hard earned money and this is how we are treated. O-Bah-Ma would have been better off giving that money to us to go spend on a vehicle, not to GM, seeing they just file chapter 11 anyways.
Stay away from these guys. There is nothing by arrogance, arrogance, arrogance.
The dealership misrepresented the car as certified on their website.
We came to purchase a car from a dealer a couple hours away from us on April 20. When they said they would be unable to complete the deal that day, I said "forget it" because I cannot drive out again. They then promised to deliver it.
Hurd Auto Mall sent out a person with the contract to sign on Tuesday, April 21. I did so, and they promised to deliver the car on Wednesday (April 22). On Wednesday, an agent called and said that paperwork was holding things up, and they would deliver it on Friday (April 24).
Today, April 24, they called me, originally claiming that their delivery agent’s assitstant is sick, and that they could not deliver "any time soon." When I persisted and asked why Monday would not be possible, the agent finally stated that he was “busy,” not sick. More questioning revealed that they were upset about needing to make a trip to the RMV when I did not promptly return a phone call.*
How convenient, to push things off past the 3 day grace period!
Now they do not want to deliver the car at all, but want me to come pick it up. We do not have a car currently, and cannot make the trip again, as we stated at the original purchase time. They have not yet provided us any information in writing, and have already cashed our check and put the financing through.
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*The conversation went as follows: First, Armand told me that the delivery agent was sick, and asked if I could come out. I told him I would think about it. I called back an hour later, and said that it is Hurd’s responsibility to deliver the car - that was their promise. If they pay me for the time and the gas, I can consider it, but delivery was a condition of purchase. Then he said “there’s nothing I can do, I can’t bring it out.”
I asked when he would be able to bring it out. He said, “I can’t bring it tomorrow (no reason given), and i can’t bring it on Sunday because we are closed.” I asked, “what about Monday?” and he said he didn’t know. “You’re not going to have it for a while.”
I pointed out that sick leave is generally one or two days, not an indefinite amount of time. At that point, he told me that the delivery agent “might be busy next week. I don’t know what his schedule is like.” Again, he said, “It’s not going to be for a while.”
After arguing about it, he told me that they were upset over the fact that it took me a few hours to get back to them with some information they wanted earlier. I said, “Oh, that’s the truth. It’s not because of this guy, but because you’re upset and don’t want to bring it out.” He replied, “Oh, well, I have to get off the phone now.”
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Hurd Buick Pontiac GMC is a dealer in Johnston, RI. Hurd Buick Pontiac GMC offers Buick, GMC and Pontiac. Please feel free to Rate and Review the Hurd Buick Pontiac GMC Dealership so other Car Buyers can know what dealerships in the Johnston, RI area are great and which ones are just so-so. You can also use the Map below to locate other Johnston Car Dealerships quickly and easily!
Hurd Buick Pontiac GMC
Arrogance
AVOID! Dishonest used car dealer.