Hopkins Ford in Philadelphia PA

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Hopkins Ford

(215) 224-4550

1650 The Fairway

Philadelphia, PA 19102

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Tried to Cheat my Old Father

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May 13, 2009, 12:54 pm

Dougsstuff

Car Dealer Check Member

Join Date: May 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Tried to Cheat my Old Father

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Year of your vehicle

1997

Make of your vehicle

Ford

Name of Your Service Technician?

Review Ratings Score
Problem Fixed	0		Greeting	3
Honesty	0		Time	3
Questions	0		Promises	0
Treated	0
Overall Score		0.86

My elderly father took his '97 Escort with < 40K miles on it to Hopkins when the check engine light came on after a bit of rough idle. The tech came back with a diagnosis of dropped valve seat requiring a new cylinder head ($3K+ to R/R). To add insult onto injury, they charged him nearly $100 for this diagnosis & resetting of the check engine light.
My brother & I were suspicious of this diagnosis (suspected they were trying to trick an old man into a new car) so we took it to a local mechanic. This honest guy (Santelli in Glenside) gave the car a complete workover (pressure testing the cyl head) and what he found was the car had 2 broken engine mounts. He inexpensively repaired the broken mounts (missed by Hopkins) and the car is running perfect again.
Shame on Hopkins for trying to cheat an old man.

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