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Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Frank Blanc
Review Ratings Score
Pricing
3
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
4.75
Frank knows cars! What a pleasure to make my purchase. I've owned several vehicles in my lifetime and have purchased from as many dealerships, but I have never had the pleasure of dealing with anyone as knowledgeable, honest, friendly and caring as Frank Blanc.
From the moment we first spoke on the phone, I felt that he was being forthcoming about my options as far as financing, my trade-in and what I could expect from the dealership.
When I arrived, he greeted me warmly and I actually felt as if he really cared about me finding the right car. I'm pretty picky and can be difficult to deal with, but he was patient and worked with me to make the right fit. He worked hard to get me the car and I can't say enough good things about him.
I have found management at Mike Pruitt's Honda to be cold and sometimes rude. I'm happy to know there is someone who actually does his job and cares about his customers. That seems to be a pretty rare trait these days.
I consider him to be an invaluable asset to that dealership! Too bad he can't be cloned!!!!
I am extremely upset about the business practices of Mike Pruitt Honda, that I thought the public should be aware of. We just went over to there dealership this afternoon to purchase a Honda Civic. We wanted a car that gets better gas mileage, and is reputable. But now we have a sour taste in our mouths. Here is our story:
We were wanting to trade in a 2005 Kia Sedona minivan. We still owe $5747.01 on it. So before going to the dealership we looked up the trade-in amount on the Honda website there website said: fair- $5780, good- $6735 excellent- $7300. You would think that there website would be pretty close to the right amount, obviously barring major problems. Our van would be somewhere between good and fair. So we went in to the store from Canton. Once we got there the Salesman got all the information about our van - the mileage, year, make, payoff, etc. Then he took the keys had it looked at and said he would be right back. When he came back he had a customer worksheet that had the info about the van, and they wrote the payoff amount on the paper, and in big green letters wrote "payoff" for the trade. So we felt that we were actually losing some of the value in our trade but we were willing to go ahead and trade it in and purchase the Civic. We then filled out all the paperwork, were approved for the 2.9% credit, and were ready to sign the papers. The very last paper that was to be signed was the actual bill of sale, before we signed the paper we looked it over carefully and noticed that the bottom line was high. So we looked over line by line and noticed that they actually were only giving us $3800 for the trade, and were going to roll in the loss in the new loan. When we caught this the salesman said that we were okay with the monthly payment that he has showed us on the customer worksheet, but we were obviously unable to calculate the monthly payment in our heads, so it did not seem far off. But they were being very deceptive and tried to basically steal $2000 from us. Also, when we pointed this out to the salesperson, he said don't shoot the messenger, he does what he his told. This dealer obviously is very shady and is not up front with the costs. We are very thankful that we caught it before we signed the contract. We also have all the paperwork, because we could not trust them to get rid of it. Also the bill of sale contradicts itself. I just feel that public should be aware of their dishonesty. You half expect this from a little used car dealer but not a big Honda dealership.
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May 4, 2009, 3:18 am
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May 4, 2009, 3:19 am
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May 4, 2009, 3:20 am
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