Hinderer John Honda

Ann Hankinson Review:

December 28, 2011

Review Score:

Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated

Pressure from salesperson to "Buy Now" Normal
How did you first contact the Dealership Walk-In
Did you purchase from the Dealership Yes
Would you Recommend this Dealership No
Name of Your Salesperson not a sale today

My Hinderer John Honda review

I first leased a Pilot and now a CR-V. Both vehicles were taken there for routine service…. every time it took at least an hour for a simple oil change even with an appointment.

Today was the FINAL time I ever go there. I made an appointment, and arrived at 10:30 for the oil change, and an upgrade to my software (recall?). I was told upon check in that it would 45 min. but no later than 30. *(yes i typed it just as it was said)…..After two hours, I approached one of the gentlemen in the service area and asked if my car was finished. (At least 5 other people who arrived after me had already been serviced and left) after 10 more min. of waiting on him to check, I was told they hadn’t started my car yet. I announced just how pissed off I was and that I needed to leave. He went to get my car and I followed him. He said, you wanna take it from here……….and I entered the car. I noticed that my footrest (that had come loose) was laying totally undone on the floor. When asked what good an appt. was I was told, Someone called up and he can’t keep up. And then………we were going to put that back on. I again mentioned how upset I was with the wait, and the reply was, I know you are…………I stated I would not be returning………i was offered nothing as compensation for my wait nor my drive of 40 min. Finished with John Hinderer!!

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Ann Hankinson Review:
December 28, 2011

Review Score:
Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated
1.5 star rating
- Pressure from salesperson to "Buy Now" Normal
- How did you first contact the Dealership Walk-In
- Did you purchase from the Dealership Yes
- Would you Recommend this Dealership No
- Name of Your Salesperson not a sale today
My Hinderer John Honda review

I first leased a Pilot and now a CR-V. Both vehicles were taken there for routine service…. every time it took at least an hour for a simple oil change even with an appointment.

Today was the FINAL time I ever go there. I made an appointment, and arrived at 10:30 for the oil change, and an upgrade to my software (recall?). I was told upon check in that it would 45 min. but no later than 30. *(yes i typed it just as it was said)…..After two hours, I approached one of the gentlemen in the service area and asked if my car was finished. (At least 5 other people who arrived after me had already been serviced and left) after 10 more min. of waiting on him to check, I was told they hadn’t started my car yet. I announced just how pissed off I was and that I needed to leave. He went to get my car and I followed him. He said, you wanna take it from here……….and I entered the car. I noticed that my footrest (that had come loose) was laying totally undone on the floor. When asked what good an appt. was I was told, Someone called up and he can’t keep up. And then………we were going to put that back on. I again mentioned how upset I was with the wait, and the reply was, I know you are…………I stated I would not be returning………i was offered nothing as compensation for my wait nor my drive of 40 min. Finished with John Hinderer!!

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hiram Review:
July 5, 2010

Review Score:
Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated
1.3 star rating
- Pressure from salesperson to "Buy Now" Normal
- How did you first contact the Dealership Walk-In
- Did you purchase from the Dealership Yes
- Would you Recommend this Dealership No
- Name of Your Salesperson Ronald Ferguson aka Rock
My Hinderer John Honda review

Ronald Ferguson (aka Rock) promised to pay off $1,000 of my soon to be due lease in order to buy a new vehicle. Since the new vehicle was not in stock I pay the refundable deposit of $500.00 to have it in two weeks. When the new vehicle arrived, they refunded the deposit and asked me if I wanted a check of $1,000 or should they send the payment directly to the lease company. Since I was leaving the trade in at the dealer I asked the payment to be made directly. Two months later my credit was damaged because they never made the payment, and when I requested answer Joe, Pete and Doug from finance where non cooperative and stated had no idea what was I talking about it. After my third angry call they agree to pay only $500. I was robbed by these unethical sales person. If you want to buy a car at John Hinderer, you better have your attorney by your side.

Do not trust Ronald Ferguson and by no means make any business with finance people there if their names are Joe, Peter and Doug. Actually in my third call, Joe addressed me as “dude, I can’t help you”. Unprofessional crooks!!

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