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After being told by another dealer (who i shall not name here)that I could not test drive a manual transmission car as their policy was that most drivers did not have enough experience driving manuals so they would not let any one drive a manual, I cam down from Maine 3+ hours and meet Richard Tran. Rich as he likes to be called was wonderful. He let me drive the manual Clubman that I was looking at. I did not expect them to have a car on the lot with all the options I wanted but they had one that was close enough. It was the correct color and a manual transmission. After the test drive Rich took me down to meet the service manager Mark Ravin. I had requested this as I live so far away it is nice to meet these people that you will need to deal with a few times a year. Mark reiterated the same info about emergency service as Rich had told me, and that was that MINI USA had Roadside assistance that would take car of me and get me to the closest dealer for no charge if I had a problem. Well after meeting Mark in service and Giovani the sales manager I ordered my car and was told it would take about 5 weeks for delivery. They were spot on and I now have a great new car. The one service problem I have had was taken care of immediately and without argument. Herb Chambers MINI has been the best sales and service I have ever had for a new car. Thanks to Rich, Giovani and Mark. You guys are great.
My first service experience with Herb Chambers after purchasing a car there some number of weeks ago was dreadful - one of the worst, if not the worst of 30 years of owning cars. The price was ridiculous - charge an hour of time for a 10 minute repair - the service advisors couldn't afford to have their car serviced there if they had to pay their prices. When questioned on it, they were rude. I will do everything possible to avoid doing business with this dealer in the future, and you should too.
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Herb Chambers BMW & Porsche is a dealer in Boston, MA. Herb Chambers BMW & Porsche offers BMW, MINI and Porsche. Please feel free to Rate and Review the Herb Chambers BMW & Porsche Dealership so other Car Buyers can know what dealerships in the Boston, MA area are great and which ones are just so-so. You can also use the Map below to locate other Boston Car Dealerships quickly and easily!
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