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Herb Chambers BMW & Porsche in Boston MA

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Herb Chambers BMW & Porsche

(617) 731-1700

1168 Commonwealth Avenue
Boston, MA 02134

Overall Rating 3.203.203.203.203.20
Sales Rating 4.884.884.884.884.88
Service Rating 1.291.291.291.291.29

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August 6, 2009, 4:58 pm
mrreric
Car Dealer Check Member
 
Join Date: Aug 2009
Reviews: 2
Review Comments: 0
Forum Posts: 0
mrreric

Default Great Sales Experience
4.884.884.884.884.88

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
Richard Tran

Review Ratings Score
Pricing4    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 4.88

After being told by another dealer (who i shall not name here)that I could not test drive a manual transmission car as their policy was that most drivers did not have enough experience driving manuals so they would not let any one drive a manual, I cam down from Maine 3+ hours and meet Richard Tran. Rich as he likes to be called was wonderful. He let me drive the manual Clubman that I was looking at. I did not expect them to have a car on the lot with all the options I wanted but they had one that was close enough. It was the correct color and a manual transmission. After the test drive Rich took me down to meet the service manager Mark Ravin. I had requested this as I live so far away it is nice to meet these people that you will need to deal with a few times a year. Mark reiterated the same info about emergency service as Rich had told me, and that was that MINI USA had Roadside assistance that would take car of me and get me to the closest dealer for no charge if I had a problem. Well after meeting Mark in service and Giovani the sales manager I ordered my car and was told it would take about 5 weeks for delivery. They were spot on and I now have a great new car. The one service problem I have had was taken care of immediately and without argument. Herb Chambers MINI has been the best sales and service I have ever had for a new car. Thanks to Rich, Giovani and Mark. You guys are great.
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August 7, 2009, 12:09 pm
Car Dealer Check
 
Default Car dealer check note on Great Sales Experience

Review updated per user request

March 26, 2008, 10:38 pm
tranny65
Car Dealer Check Member
 
Join Date: Mar 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
tranny65

Default Very poor experience
1.291.291.291.291.29

Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2007

Make of your vehicle
mini

Name of Your Service Technician?

Review Ratings Score
Problem Fixed1    Greeting2
Honesty1    Time1
Questions2    Promises2
Treated0   
Overall Score 1.29

My first service experience with Herb Chambers after purchasing a car there some number of weeks ago was dreadful - one of the worst, if not the worst of 30 years of owning cars. The price was ridiculous - charge an hour of time for a 10 minute repair - the service advisors couldn't afford to have their car serviced there if they had to pay their prices. When questioned on it, they were rude. I will do everything possible to avoid doing business with this dealer in the future, and you should too.
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Herb Chambers BMW & Porsche is a dealer in Boston, MA. Herb Chambers BMW & Porsche offers BMW, MINI and Porsche. Please feel free to Rate and Review the Herb Chambers BMW & Porsche Dealership so other Car Buyers can know what dealerships in the Boston, MA area are great and which ones are just so-so. You can also use the Map below to locate other Boston Car Dealerships quickly and easily!
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